As the subject states, I’m new to VoIP, and just trying to learn what I can. In short, the company I work at already had an established on-prem VoIP system utilizing FreePBX 22.214.171.124. My predecessor has everything done through pjsip for extensions, utilizing phone number through Twilio.
For some reason, in the RingGroup for Destination if No Answer, randomly stopped working properly. It’s suppose to send to a specific extension 351 which is tied to being another employee’s cellphone. Their cellphone information is correct, and nothing was changed previously that I am aware of.
I have also tested it by using the extension set for my phone 337. Before it goes to my phone, it goes to another extension first for some odd reason, (307), before it goes to my 337 extension.
I’m really at a loss on what to do to start fixing this.
The goal is pretty simple of RingGroup rings to all phones, if no answer, go to extension 351.
I’m going to assume there is a simple fix that somehow I am overseeing.
I’m at a loss though. So my question is, what’s the best way for me to scan to see what is going on? Or is there really just something simple that I am overlooking?
Thanks for all your assistance.