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New S500 just shows Initializing


#1

This is in the UK.

I have had 6 new phone delivered to replace Aastra phones.

I am trying to migrate from an old PIAF system to current and have it running in a VM.

The phone shows up in Endpoint Manager. When I try to connect to the IP I get the login prompt, enter admin + 222222 and immediately get “Access Error: Site or Page Not Found / Cannot open URL”.

I am remote but have been told that the phone just shows ‘Initializing’.

We have tried a 2nd phone with the same result.


(Itzik) #2

I assume the phone downloaded a corrupted firmware file, or was interrupted while initializing the first time.

You can contact support.