After searching the forum and coming up empty handed, I’m reaching out to the community in hopes you may be able to help.
My organization employed an Asterisk integrator to help implement a VoIP solution in our environment within a condensed time line. Unfortunately, we are experiencing endless headaches with the new system and receiving limited concrete feedback from our integrator. I’m reaching out to the forum to bypass the integrator as our confidence in them is gone.
Having hired the integrator, I’m not fully fluent in PIAF, FreePBX or Asterisk, so please forgive my ignorance. I am however in need of help. I am a very experienced Linux and network engineer, so my background should help me figure this out with your help pretty quickly.
Here’s the just of it (Two server cluster):
Each server spec:
1 x AMD Opteron™ Processor 6136
8 Gigs of memory
HP ProLiant DL385 G7
Heartbeat Version = 2.1.4
DRBD Links Version = 8.3.8
PBX in a Flash Version = 22.214.171.124
FreePBX Version = 126.96.36.199
Running Asterisk Version = 188.8.131.52
Asterisk Source Version = 184.108.40.206
Dahdi Source Version = 220.127.116.11+2.4.1
Libpri Source Version = 18.104.22.168
Operating System = CentOS release 5.6 (Final)
Kernel Version = 2.6.18-238.9.1.el5 - 64 Bit
Separate Queue Metrics Cluster running Queue Metrics 1.7.1
The system “crashes” sporadically when changes are applied via the FreePBX WebUI. After clicking Apply Changes, and Continue with Apply, the WebUI hangs. Existing calls are dropped, and new calls are not established. Even dialing a *65, mapped to “Speak your extension number” doesn’t work. This condition exists until a forceful restart is performed at the CLI as follows (this is obtained through the root history on our PBX system, I haven’t run these commands myself):
Based on my review, the system isn’t generating core dumps when it crashes, but it is running -vvvg.
This hadn’t happened the last 6-7 times we applied the configuration, and prior to that it happened three or four times. We had resigned ourselves to coordinating minor changes with our integrator, but they made an unannounced change today which brought our 24x7 call center down in peak hours. Needless to say, my confidence in the PIAF stability is low as a result of the integrators approach.
I’m completely in the dark and looking to be enlightened. Can anybody suggest where I might start with this, and how I might move forward cautiously. I’m very much a RTFM guy, but I’ve been clearly directed by the owner of our company to get this resolved ASAP, and I’m not that fast of a reader.
Thanks in advance for any assistance you may be able to provide.