I think you have to check a couple of thinks.
1- certman modue version and update.
2- FreePBX Firewall allow Port 80 for Lets Encrypt ?
3- FreePBX Firewall Extra Service Allow Lets Encrypt from Internet access.
4- FreePBX Port Manager check Lets Encrypt port 80 ? ( change FreePBX GUI access port to 8080 )
5- Check your Firewall port 80 TCP → NAT or PortForward to your PBX IP