New installation issues - retrieve_conf failed, update your modules and reload Asterisk

FreePBX Installation / Upgrade
1

I am having trouble with new installation of FreePBX 14. After scouring forums for long time and finding no solution where I am. I am encountering some issues that seem to be common but no with definitive reason. After successful install retrieve_config fails.

When I run fwconsole retrieve_config I receive:

“Please update your modules and reload Asterisk by browsing to your server.”

When I click “Apply Config” I receive:

exit: 255
Unable to continue. Cron line added didn’t remain in crontab on final check. Check /tmp/cron.error for reason. in /var/lib/asterisk/pbx/admin/libraries/BMO/Cron.class.php on line 117
#0 /var/lib/asterisk/pbx/admin/modules/dashboard/Dashboard.class.php(113): FreePBX\Cron->addLine(’* * * * * [ -x …’)
#1 /var/lib/asterisk/pbx/admin/libraries/BMO/DialplanHooks.class.php(107): Dashboard->doDialplanHook(Object(extensions), ‘asterisk’, 500)
#2 /var/lib/asterisk/bin/retrieve_conf(861): FreePBX\DialplanHooks->processHooks(‘asterisk’, Array)
#3 {main}

I have verified the install created asterisk crontab, it is not corrupt

I have done several full/clean installs, same thing every time

Any help is appreciated

Debian 9.3
Asterisk 15.2.0
FreePBX 14.0.1.25
Apache 2.4.25 - separate/dedicated instance running as asterisk
PHP5.6 FPM - separate/dedicated instance running as asterisk
MariaDB 10.1.26

2

You need to add a line to crontab manually to see if it accepts and stays

3

crontab -u asterisk -e

15 3 * * * /usr/sbin/fwconsole certificates updateall -q
*/15 * * * * /usr/sbin/fwconsole userman --syncall -q

          • [ -x /var/lib/asterisk/pbx/admin/modules/dashboard/scheduler.php ] && /var/lib/asterisk/pbx/admin/modules/dashboard/scheduler.php > /dev/null 2>&1
            59 * * * * /var/lib/asterisk/bin/freepbx-cron-scheduler.php
            7 * * * * /usr/sbin/fwconsole util cleanplaybackcache -q

I am able edit and save with nano, do I have reload after edit?

4

Perform the command as the asterisk user.

5

sudo -u asterisk crontab -u asterisk -e
crontabs/asterisk/: fdopen: Permission denied

…but asterisk has rw permissions on file

is this corrupt, or permissions issue?

6

confusingly the asterisk user doesn’t have direct access to crontab, as root just

crontab -u asterisk -e

or as the asterisk user

crontab -e

7

There does not seem to be any issues when running crontab -u asterisk -e from root. I can edit and save asterisk crontab file, so it does not seem to be corrupt. Is this a known issue with workaround? Place asterisk user in crontab group?

8

The apache user “Asterisk” needs to be able to access it’s own crons.

9

Please clarify how. The user asterisk (which runs apache instance) already has RW premissions to /var/spool/cron/crontabs/asterisk.

10

You are using debian. I have no idea. You are the one that said you can’t execute it as the Asterisk user.

11

Thanks. You are right, not issue with freepbx. Changed ownership of /var/spool/cron/crontabs to root.crontab from root.root. No more issues.

12

I believe the file:

/var/spool/cron/asterisk

should have ownership and permissions fixed by 'fwconsole chown'. If not, file a feature request to add it.