I have a freepbx set up that is running just fine.
I added a new extension that is to be used by a cellphone SIP Phone app. WE ae usign LinPhone.
All is configured and I tested it on my own phone. Works fine.
The peerson installed linphone and we configured it togetjer (over the phone), and when I look at he server under the PEER listing, he is listed and his IP shows that he is connected.
But, the status is : unreachable
I set up his phone the same way that I set up mine.
Ideas as to what might cause the unreachable error?
I am guessing that the phone may be shutting off the network connection when it’s sleeping, the NAT association may be timing out, or a SIP ALG may be interfering with the qualify (OPTIONS) polling.
Does it fail over Wi-Fi, mobile data or both?
Can he make calls ok? If not, what (if anything) is logged when he tries?
If you call the extension a few seconds after he makes an outbound call, does that work?
Does setting a short reg_expires, e.g. 60 in Linphone config help?
Does it stay reachable if Linphone is kept running in foreground and phone is prevented from sleeping?
Have you tried other apps, e.g. CSipSimple or Zoiper?