New Customer UC 60

General Help
1

Hi All,
I have just finished an customer with 13 extensions, customer want to enable auto answer for internal calls wich i did by enabling intercom under extenstion—> Advance, we also have BLF setup on the yealink phones, im having issues with direct pickup a call is coming from outside and is hitting ring group which is rings some extension when i hit BLF of that extenstion is rining it sends **100 and i get this number can not be dialed, is there anyway we can make this worked.

Thank you for your help

2

First, find out whether the problem is with FreePBX settings, phone settings, or the Endpoint Manager.

With extension 100 ringing, pick up the phone and dial **100# manually. Does that answer the ringing call?

In settings on an old T26P, the BLF key shows:
Type: BLF
Value: (extension number to monitor)
Line: Line 1
Extension: **

Features -> Call Pickup shows (among other things):
Directed Call Pickup: Enabled
Directed Call Pickup Code: **

When a monitored phone is ringing, does the failing phone display “Calls for Pickup”?

If you have Visual Alert for BLF Pickup and/or Audio Alert for BLF Pickup enabled, do those alerts occur when a monitored phone is ringing?

3

Hi @Stewart1 thank you for you respond

Yes i have tried manualy when phone ringing called **100# same answer

Yelink T46s shows same

I have check the setings of the phone and direct pickup is enabled

The Visual BLF for call pickup is enabled

Thank you

4

OK, what happens when you dial **100# when no phones are ringing? My Yealinks show ‘Call Failed’ in the top line, Declined on the main portion of the screen (below where **100 is shown) and three beeps are played.

In FreePBX Feature Code Admin, confirm that ** is the code for Directed Call Pickup, it is enabled, and you don’t have another code that conflicts.

If you still have trouble, post the Asterisk log for a failed pickup attempt.

5

Yes if i call that number it would failed and I do have enabled Feature Code Directed Call Pickup **

All my extension are set to Internal Auto Answer to Intercom on the Advance Tab

Intercom
Intercom870×84 10.9 KB

6

Any other thoughts on this issue i been having
Thank you for your help.

7

We need the Asterisk log for a failed call pickup attempt.

You keep mentioning Intercom. Do you know or suspect that this is somehow affecting call pickup?

8

Hi @Stewart1 I just want to give you the mos information i dont know if the intercom makes a different,

can you tell which logs you are looking for thank you.

9

Make a test call from your mobile and while it is ringing, try to pick it up from another extension. Copy all the data from /var/log/asterisk/full (or by viewing Reports → Asterisk Logfiles in the GUI) that relates to the failed attempt.

Mask any personal details and paste the result at pastebin.freepbx.org

Then, paste the link into your reply.

10

Hi @Stewart1 i have uploaded the logs

https://pastebin.freepbx.org/view/7af81057

please let me know what you think

Thank you.

11

Hi @Stewart1 I was able to fix it by looking the code i sow that my speed dial code was **10 which interfered with ** after i changed that i was able to pick up thank you

12

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