Hello!
We recently updated our server to 2.11.0.11 and with that change, our conference lines started acting up. When trying to connect to our conf lines from an external source, the call gets directed to our Main Menu instead. Our MM is set to catch any DID/any CID, when looking through the logs i noticed this line:
[2013-09-25 13:04:37] VERBOSE[27620][C-000002d1] pbx.c: – Executing [2685@from-pstn:1] NoOp(“SIP/[PROVIDER]-00000427”, “Catch-All DID Match - Found 2685 - You probably want a DID for this.”) in new stack
When setting up the DID, I use the full 10-digit number, but it looks like only the last 4 characters are matched. For some reason, this causes the system to trigger our Main Menu (any/any) instead of going to the conf line that was requested.
I tired setting the DID number to just the last 4 characters that are matched, but I get an error because obviously those 4 characters are already in use.
Is there any way to get the DID matching to match the full 10 characters instead of the last 4?
Workarounds I have in place:
1)Temp, very inefficient one:
DID set to last 4 characters of conference number : 2685
Conf Line set to 4 characters of unmatched, unused number: 2780
When an external source calls our 2685 number, the match succeeds but the destination is a different internal number. Will cause confusion and frustration no doubt. This work around effectively uses two numbers for one line…
2)Much better, minor inconvenience:
DID set to 4char : 2685
Conf Line set to full 10char : xxxxxx2685
When an external source places a call to this line, the match succeeds and the conference line is reached. When an internal conf call is placed using the xxxx# shortcut, an error occurs because they aren’t dialing the full number that is associated with the conf line. All calls, internal or external need to be 10char. No problem to me, but I know my users and I know they won’t like it.
Please. Is there a way to change the DID match behavior to match 10char inbound so that I can set the conf line to 4char for quicker internal dialing and still have the full 10char DID number?
Thank you