I have a moved into a new position thats in charge of our pbx and vega, but recently we found that our vega wont send or receive faxes. Even our pbx wont send out faxes through FaxPro. Not sure what is causing the issue. Even Sangoma support looked at our Vega and could not find a resolution. If there is any tips or advice one can give involving FaxPro, PBXact, and Sangoma Vega I’d really appreciated it.
A fax is a phone call, if your PBX doesn’t receive the call then there’s an issue with your Vega or carrier.
Does the PBX even receive the call?
The PBX does currently receive and send calls.
As of this morning, even though the inbound route for an extension has detect fax set to “on”, when sending out a fax from faxpro, I am getting an error with t.38 negotiation.
Asterisk logs currently look like this when sending a fax from fax pro to an extension within the building:
[2019-07-25 09:19:53] VERBOSE[7476][C-00002ea2] pbx.c: Executing [16105156575@from-pstn:21] Answer(“SIP/Ironton-00005b28”, “”) in new stack
[2019-07-25 09:19:53] VERBOSE[7455][C-00002ea1] app_dial.c: SIP/Ironton_Academy-00005b27 answered Local/6105156575@special-fax-context-00000886;2
[2019-07-25 09:19:53] VERBOSE[7453] dial.c: Local/6105156575@special-fax-context-00000886;1 answered
[2019-07-25 09:19:53] VERBOSE[7453][C-00002ea3] pbx.c: Executing [s@send-fax:1] NoOp(“Local/6105156575@special-fax-context-00000886;1”, “Sending fax from 6599 to 6105156575”) in new stack
[2019-07-25 09:19:53] VERBOSE[7453][C-00002ea3] pbx.c: Executing [s@send-fax:2] Gosub(“Local/6105156575@special-fax-context-00000886;1”, “zulu-no-interaction,s,1()”) in new stack
[2019-07-25 09:19:53] VERBOSE[7453][C-00002ea3] pbx.c: Executing [s@zulu-no-interaction:1] Set(“Local/6105156575@special-fax-context-00000886;1”, “__ZULU_CALLVAR_NO_INTERACTION=true”) in new stack
[2019-07-25 09:19:53] VERBOSE[7453][C-00002ea3] pbx.c: Executing [s@zulu-no-interaction:2] Return(“Local/6105156575@special-fax-context-00000886;1”, “”) in new stack
[2019-07-25 09:19:53] VERBOSE[7453][C-00002ea3] pbx.c: Executing [s@send-fax:3] System(“Local/6105156575@special-fax-context-00000886;1”, "/var/lib/asterisk/bin/faxpro_helper.php --faxid=“1564060659296” --stationid=“6102525740” --status=“In Progress” --channel=“Local/6105156575@special-fax-context-00000886;1” ") in new stack
[2019-07-25 09:19:53] VERBOSE[7455][C-00002ea1] bridge_channel.c: Channel Local/6105156575@special-fax-context-00000886;2 joined ‘simple_bridge’ basic-bridge
[2019-07-25 09:19:53] VERBOSE[7453][C-00002ea3] pbx.c: Executing [s@send-fax:4] SendFAX(“Local/6105156575@special-fax-context-00000886;1”, “/var/spool/asterisk/tmp/fax-1564060661462.tif,zf”) in new stack
[2019-07-25 09:19:53] VERBOSE[7453][C-00002ea3] res_fax.c: Channel ‘Local/6105156575@special-fax-context-00000886;1’ sending FAX:
[2019-07-25 09:19:54] VERBOSE[7476][C-00002ea2] pbx.c: Executing [16105156575@from-pstn:22] Wait(“SIP/Ironton-00005b28”, “4”) in new stack
[2019-07-25 09:19:57] VERBOSE[7455][C-00002ea1] bridge_channel.c: Channel Local/6105156575@special-fax-context-00000886;2 left ‘simple_bridge’ basic-bridge
[2019-07-25 09:19:57] VERBOSE[7455][C-00002ea1] app_macro.c: Spawn extension (macro-dialout-trunk, s, 32) exited non-zero on ‘Local/6105156575@special-fax-context-00000886;2’ in macro ‘dialout-trunk’
[2019-07-25 09:19:57] VERBOSE[7455][C-00002ea1] pbx.c: Spawn extension (restrictedroute-d28f2f51ffe4b6d42b3e46a7cd7a72da, 6105156575, 8) exited non-zero on ‘Local/6105156575@special-fax-context-00000886;2’
[2019-07-25 09:19:57] VERBOSE[7455][C-00002ea1] pbx.c: Executing [h@restrictedroute-d28f2f51ffe4b6d42b3e46a7cd7a72da:1] Hangup(“Local/6105156575@special-fax-context-00000886;2”, “”) in new stack
[2019-07-25 09:19:57] VERBOSE[7455][C-00002ea1] pbx.c: Spawn extension (restrictedroute-d28f2f51ffe4b6d42b3e46a7cd7a72da, h, 1) exited non-zero on ‘Local/6105156575@special-fax-context-00000886;2’
[2019-07-25 09:19:57] VERBOSE[7455][C-00002ea1] app_stack.c: Local/6105156575@special-fax-context-00000886;2 Internal Gosub(crm-hangup,s,1) start
[2019-07-25 09:19:57] VERBOSE[7455][C-00002ea1] pbx.c: Executing [s@crm-hangup:1] NoOp(“Local/6105156575@special-fax-context-00000886;2”, “Sending Hangup to CRM”) in new stack
[2019-07-25 09:19:57] VERBOSE[7455][C-00002ea1] pbx.c: Executing [s@crm-hangup:2] NoOp(“Local/6105156575@special-fax-context-00000886;2”, “HANGUP CAUSE: 16”) in new stack
[2019-07-25 09:19:57] VERBOSE[7455][C-00002ea1] pbx.c: Executing [s@crm-hangup:3] ExecIf(“Local/6105156575@special-fax-context-00000886;2”, “0?Set(__CRM_VOICEMAIL=)”) in new stack
[2019-07-25 09:19:57] VERBOSE[7455][C-00002ea1] pbx.c: Executing [s@crm-hangup:4] NoOp(“Local/6105156575@special-fax-context-00000886;2”, “MASTER CHANNEL: 1564060792.32208 = 1564060792.32207”) in new stack
[2019-07-25 09:19:57] VERBOSE[7455][C-00002ea1] pbx.c: Executing [s@crm-hangup:5] GotoIf(“Local/6105156575@special-fax-context-00000886;2”, “1?return”) in new stack
[2019-07-25 09:19:57] VERBOSE[7455][C-00002ea1] pbx.c: Executing [s@crm-hangup:8] Return(“Local/6105156575@special-fax-context-00000886;2”, “”) in new stack
[2019-07-25 09:19:57] VERBOSE[7455][C-00002ea1] app_stack.c: Spawn extension (restrictedroute-d28f2f51ffe4b6d42b3e46a7cd7a72da, h, 1) exited non-zero on ‘Local/6105156575@special-fax-context-00000886;2’
[2019-07-25 09:19:57] VERBOSE[7455][C-00002ea1] app_stack.c: Local/6105156575@special-fax-context-00000886;2 Internal Gosub(crm-hangup,s,1) complete GOSUB_RETVAL=
[2019-07-25 09:19:57] VERBOSE[7455][C-00002ea1] app_stack.c: Local/6105156575@special-fax-context-00000886;2 Internal Gosub(fax-hangup-handler,6105156575,1(1564060659296)) start
[2019-07-25 09:19:57] VERBOSE[7455][C-00002ea1] pbx.c: Executing [6105156575@fax-hangup-handler:1] NoOp(“Local/6105156575@special-fax-context-00000886;2”, “DIAL STATUS ANSWER”) in new stack
[2019-07-25 09:19:57] VERBOSE[7455][C-00002ea1] pbx.c: Executing [6105156575@fax-hangup-handler:2] ExecIf(“Local/6105156575@special-fax-context-00000886;2”, “0?system(/var/lib/asterisk/bin/faxpro_helper.php --faxid=“1564060659296” --action=“sent” --status=“ANSWER”)”) in new stack
[2019-07-25 09:19:57] VERBOSE[7455][C-00002ea1] pbx.c: Executing [6105156575@fax-hangup-handler:3] Return(“Local/6105156575@special-fax-context-00000886;2”, “”) in new stack
[2019-07-25 09:19:57] VERBOSE[7455][C-00002ea1] app_stack.c: Spawn extension (restrictedroute-d28f2f51ffe4b6d42b3e46a7cd7a72da, h, 1) exited non-zero on ‘Local/6105156575@special-fax-context-00000886;2’
[2019-07-25 09:19:57] VERBOSE[7455][C-00002ea1] app_stack.c: Local/6105156575@special-fax-context-00000886;2 Internal Gosub(fax-hangup-handler,6105156575,1(1564060659296)) complete GOSUB_RETVAL=
[2019-07-25 09:19:57] ERROR[7453][C-00002ea3] res_fax.c: error reading frame while generating CNG tone on Local/6105156575@special-fax-context-00000886;1
[2019-07-25 09:19:57] ERROR[7453][C-00002ea3] res_fax.c: error initializing channel ‘Local/6105156575@special-fax-context-00000886;1’ in T.38 mode
[2019-07-25 09:19:57] VERBOSE[7453][C-00002ea3] pbx.c: Spawn extension (send-fax, s, 4) exited non-zero on ‘Local/6105156575@special-fax-context-00000886;1’
[2019-07-25 09:19:57] VERBOSE[7453][C-00002ea3] pbx.c: Executing [h@send-fax:1] System(“Local/6105156575@special-fax-context-00000886;1”, "/var/lib/asterisk/bin/faxpro_helper.php --faxid=“1564060659296” --stationid=“6102525740” --status=“error negotiating T.38” --action=“sent” ") in new stack
I’m not really familiar with faxing… But this you can’t miss.
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