I have a moved into a new position thats in charge of our pbx and vega, but recently we found that our vega wont send or receive faxes. Even our pbx wont send out faxes through FaxPro. Not sure what is causing the issue. Even Sangoma support looked at our Vega and could not find a resolution. If there is any tips or advice one can give involving FaxPro, PBXact, and Sangoma Vega I’d really appreciated it.
A fax is a phone call, if your PBX doesn’t receive the call then there’s an issue with your Vega or carrier.
Does the PBX even receive the call?
The PBX does currently receive and send calls.
As of this morning, even though the inbound route for an extension has detect fax set to “on”, when sending out a fax from faxpro, I am getting an error with t.38 negotiation.
Asterisk logs currently look like this when sending a fax from fax pro to an extension within the building:
[2019-07-25 09:19:53] VERBOSE[7476][C-00002ea2] pbx.c: Executing [[email protected]:21] Answer(“SIP/Ironton-00005b28”, “”) in new stack
[2019-07-25 09:19:53] VERBOSE[7455][C-00002ea1] app_dial.c: SIP/Ironton_Academy-00005b27 answered Local/[email protected];2
[2019-07-25 09:19:53] VERBOSE[7453] dial.c: Local/[email protected];1 answered
[2019-07-25 09:19:53] VERBOSE[7453][C-00002ea3] pbx.c: Executing [[email protected]:1] NoOp(“Local/[email protected];1”, “Sending fax from 6599 to 6105156575”) in new stack
[2019-07-25 09:19:53] VERBOSE[7453][C-00002ea3] pbx.c: Executing [[email protected]:2] Gosub(“Local/[email protected];1”, “zulu-no-interaction,s,1()”) in new stack
[2019-07-25 09:19:53] VERBOSE[7453][C-00002ea3] pbx.c: Executing [[email protected]:1] Set(“Local/[email protected];1”, “__ZULU_CALLVAR_NO_INTERACTION=true”) in new stack
[2019-07-25 09:19:53] VERBOSE[7453][C-00002ea3] pbx.c: Executing [[email protected]:2] Return(“Local/[email protected];1”, “”) in new stack
[2019-07-25 09:19:53] VERBOSE[7453][C-00002ea3] pbx.c: Executing [[email protected]:3] System(“Local/[email protected];1”, "/var/lib/asterisk/bin/faxpro_helper.php --faxid=“1564060659296” --stationid=“6102525740” --status=“In Progress” --channel=“Local/[email protected];1” ") in new stack
[2019-07-25 09:19:53] VERBOSE[7455][C-00002ea1] bridge_channel.c: Channel Local/[email protected];2 joined ‘simple_bridge’ basic-bridge
[2019-07-25 09:19:53] VERBOSE[7453][C-00002ea3] pbx.c: Executing [[email protected]:4] SendFAX(“Local/[email protected];1”, “/var/spool/asterisk/tmp/fax-1564060661462.tif,zf”) in new stack
[2019-07-25 09:19:53] VERBOSE[7453][C-00002ea3] res_fax.c: Channel ‘Local/[email protected];1’ sending FAX:
[2019-07-25 09:19:54] VERBOSE[7476][C-00002ea2] pbx.c: Executing [[email protected]:22] Wait(“SIP/Ironton-00005b28”, “4”) in new stack
[2019-07-25 09:19:57] VERBOSE[7455][C-00002ea1] bridge_channel.c: Channel Local/[email protected];2 left ‘simple_bridge’ basic-bridge
[2019-07-25 09:19:57] VERBOSE[7455][C-00002ea1] app_macro.c: Spawn extension (macro-dialout-trunk, s, 32) exited non-zero on ‘Local/[email protected];2’ in macro ‘dialout-trunk’
[2019-07-25 09:19:57] VERBOSE[7455][C-00002ea1] pbx.c: Spawn extension (restrictedroute-d28f2f51ffe4b6d42b3e46a7cd7a72da, 6105156575, 8) exited non-zero on ‘Local/[email protected];2’
[2019-07-25 09:19:57] VERBOSE[7455][C-00002ea1] pbx.c: Executing [[email protected]:1] Hangup(“Local/[email protected]00886;2”, “”) in new stack
[2019-07-25 09:19:57] VERBOSE[7455][C-00002ea1] pbx.c: Spawn extension (restrictedroute-d28f2f51ffe4b6d42b3e46a7cd7a72da, h, 1) exited non-zero on ‘Local/[email protected];2’
[2019-07-25 09:19:57] VERBOSE[7455][C-00002ea1] app_stack.c: Local/[email protected];2 Internal Gosub(crm-hangup,s,1) start
[2019-07-25 09:19:57] VERBOSE[7455][C-00002ea1] pbx.c: Executing [[email protected]:1] NoOp(“Local/[email protected];2”, “Sending Hangup to CRM”) in new stack
[2019-07-25 09:19:57] VERBOSE[7455][C-00002ea1] pbx.c: Executing [[email protected]:2] NoOp(“Local/[email protected];2”, “HANGUP CAUSE: 16”) in new stack
[2019-07-25 09:19:57] VERBOSE[7455][C-00002ea1] pbx.c: Executing [[email protected]:3] ExecIf(“Local/[email protected];2”, “0?Set(__CRM_VOICEMAIL=)”) in new stack
[2019-07-25 09:19:57] VERBOSE[7455][C-00002ea1] pbx.c: Executing [[email protected]:4] NoOp(“Local/[email protected];2”, “MASTER CHANNEL: 1564060792.32208 = 1564060792.32207”) in new stack
[2019-07-25 09:19:57] VERBOSE[7455][C-00002ea1] pbx.c: Executing [[email protected]:5] GotoIf(“Local/[email protected];2”, “1?return”) in new stack
[2019-07-25 09:19:57] VERBOSE[7455][C-00002ea1] pbx.c: Executing [[email protected]:8] Return(“Local/[email protected];2”, “”) in new stack
[2019-07-25 09:19:57] VERBOSE[7455][C-00002ea1] app_stack.c: Spawn extension (restrictedroute-d28f2f51ffe4b6d42b3e46a7cd7a72da, h, 1) exited non-zero on ‘Local/[email protected];2’
[2019-07-25 09:19:57] VERBOSE[7455][C-00002ea1] app_stack.c: Local/[email protected];2 Internal Gosub(crm-hangup,s,1) complete GOSUB_RETVAL=
[2019-07-25 09:19:57] VERBOSE[7455][C-00002ea1] app_stack.c: Local/[email protected];2 Internal Gosub(fax-hangup-handler,6105156575,1(1564060659296)) start
[2019-07-25 09:19:57] VERBOSE[7455][C-00002ea1] pbx.c: Executing [[email protected]:1] NoOp(“Local/[email protected];2”, “DIAL STATUS ANSWER”) in new stack
[2019-07-25 09:19:57] VERBOSE[7455][C-00002ea1] pbx.c: Executing [[email protected]:2] ExecIf(“Local/[email protected];2”, “0?system(/var/lib/asterisk/bin/faxpro_helper.php --faxid=“1564060659296” --action=“sent” --status=“ANSWER”)”) in new stack
[2019-07-25 09:19:57] VERBOSE[7455][C-00002ea1] pbx.c: Executing [[email protected]:3] Return(“Local/[email protected];2”, “”) in new stack
[2019-07-25 09:19:57] VERBOSE[7455][C-00002ea1] app_stack.c: Spawn extension (restrictedroute-d28f2f51ffe4b6d42b3e46a7cd7a72da, h, 1) exited non-zero on ‘Local/[email protected];2’
[2019-07-25 09:19:57] VERBOSE[7455][C-00002ea1] app_stack.c: Local/[email protected];2 Internal Gosub(fax-hangup-handler,6105156575,1(1564060659296)) complete GOSUB_RETVAL=
[2019-07-25 09:19:57] ERROR[7453][C-00002ea3] res_fax.c: error reading frame while generating CNG tone on Local/[email protected];1
[2019-07-25 09:19:57] ERROR[7453][C-00002ea3] res_fax.c: error initializing channel ‘Local/[email protected];1’ in T.38 mode
[2019-07-25 09:19:57] VERBOSE[7453][C-00002ea3] pbx.c: Spawn extension (send-fax, s, 4) exited non-zero on ‘Local/[email protected];1’
[2019-07-25 09:19:57] VERBOSE[7453][C-00002ea3] pbx.c: Executing [[email protected]:1] System(“Local/[email protected];1”, "/var/lib/asterisk/bin/faxpro_helper.php --faxid=“1564060659296” --stationid=“6102525740” --status=“error negotiating T.38” --action=“sent” ") in new stack
I’m not really familiar with faxing… But this you can’t miss.
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