Outside PSTN lines connect via SIP with Grandstream GXW410x FXO gateways
In my thread “Advice on pro bono project to integrate Incident Command System”, where individual positions in the ICS organization need to have fixed extension numbers that dynamically get forwarded to whomever occupies that position at any moment in time, someone suggested I look at using queues.
In theory it looks like queues will do what I need but after about a day and a half of research and reading everything I can find and pure wild guesswork and trial and error, I can not get queues to even begin to work.
To set up the queue, I go to Applications->Queues and get the Add Queue form. Queue Number is 401, and Queue Name is “Incident 1 IC”. Everything else is left at its defaults except Fail Over Destination which is set to a (known-working) test extension here.
In Settings->Advanced Settings under Queues Module:
Set Agent Name in CDR dstchannel? = False
Use MixMonitor for Recordings? = True
Hide Queue No Answer Option? = True
Asterisk Queues Patch 15168 Installed? = False
Generate queuenum*/** Login/off Codes? = True
Those were all installation defaults and have not been touched.
I pick up an extension other than my Fail Over Destination and dial 401. I would expect something to happen… at the least I would expect the call to be sent to the Fail Over Destination and ring there. Instead I get “Your call cannot be completed as dialed”.
I pick up another extension (not Fail Over Destination) and dial 401* expecting to log in as an agent. Again I get “Your call cannot be completed as dialed”.
I have followed TO THE LETTER everything I can find on the net on this, which isn’t much. Obviously I’m neglecting something vital but there is no indication what.
Really appreciate any pointers, including pointers to documentation that has to exist somewhere on this… thanks…