Hi to all!
Here’s the question.
Have several extension with overlapping working time. E.g.:
1st is working from 8 a.m till 6 p.m. -> inc. calls are going to 1st ext. till 9 a.m.
2nd - from 9 a.m. till 7 p.m. -> inc. calls are going to 1st and 2nd exts from 9 till 10 a.m.
3rd - from 10 a.m. till 7 p.m. -> inc. calls are going to 1st, 2nd and 3rd exts from 10 a.m. till 6 p.m. & to 2nd and 3rd exts from 6 to 7 p.m.
from 7 p.m. to 8 a.m. goes to another destination
Could anyone advice an elegant soution to manage this through Time Groups, Time Conditions etc.?
“Elegant” means less groups, conditions with understandable logic
i would do this with four time conditions. i think it is readable (not elegant)
tc #1 - 8am-9am - on match ring extension 1 (this might be a ring group or queue), non match go to tc #2
tc #2 - 9am-10am - on match ring extensions 1 & 2 non-match go to tc #3
tc #3 - 10am - 6PM - on match ring extensions 1,2,3 non-match to to tc #14
tc #4 - 6PM-7PM ring extensions 2&3, non match go to nightime (7PM-8AM)