Hi to all!
Here’s the question.
Have several extension with overlapping working time. E.g.:
1st is working from 8 a.m till 6 p.m. -> inc. calls are going to 1st ext. till 9 a.m.
2nd - from 9 a.m. till 7 p.m. -> inc. calls are going to 1st and 2nd exts from 9 till 10 a.m.
3rd - from 10 a.m. till 7 p.m. -> inc. calls are going to 1st, 2nd and 3rd exts from 10 a.m. till 6 p.m. & to 2nd and 3rd exts from 6 to 7 p.m.
from 7 p.m. to 8 a.m. goes to another destination
Could anyone advice an elegant soution to manage this through Time Groups, Time Conditions etc.?
“Elegant” means less groups, conditions with understandable logic