Hello my pickup calls funcion doesn´t work.
I have already put all extensions in the same call group and the same pickup group, and still doesn´t work.
I have also try to change de pickup feature code *8 to other one and still doesn´t work.
I have already reeboot my server after all changes and still doesn´t work.
I´m an Help Desk supervisor, and i realy need to make it works
Can somebody help me please
Thanks in advance.
As far as I know the call pickup is ** not *8
Check out your feature codes list to verify how yours is set
Check your dial plan one you phone. There are two pickup codes ** and *8… ** is directed call pickup. That’s is what I use
I have already tried to use that code ** but it still not working
Just so we’re clear **extension is directed call pickup. ** by itself doesn’t do anything and times out in like a half second.
So how can i make pickuo calls work?
on my featured codes i have defined *8 as a pickup code, and ir doesn´t work.
I have also tried some other codes like *3, *00, and still not working
When u go to a phone and use **301
(replace 301 with your extension number that you would like to pickup the call while it is ringing)
What happens? What is the result?
Well i have tried to use ** replacing the 301 with the extencion that i want to pickup the call, and doesn´t work.
The call still ring in the other extencion and my phone gets ocuppied signal
What phones are you using and what dial plan is configured on tue phones
]
The phones i’m using are ELGIN - Model HST-6000 and the dial plan that i’m using is the default of FreePBX
I didn´t make any changes to the dial plan, i’m using the default of Free PBX
What is the dial plan set to currently
I have no Dial plan configured. The way as i get the FreePBX …the way that i´m using
Login to the GUI of the phone and see what the dial plan is. And look in EPM under the template and we what the dial plan is.
i have made the comand " dialplan show global" and thats the result:
localhost*CLI> dialplan show globals
SIPLANG=pt-BR
ALLOW_SIP_ANON=no
PREFIX_TRUNK_8=
FORCEDOUTCID_8=
OUTKEEPCID_8=off
OUTDISABLE_8=off
OUTPREFIX_8=
OUTFAIL_8=
OUTMAXCHANS_8=1
OUTCID_8=33971278
OUT_8=DAHDI/12
PREFIX_TRUNK_7=
FORCEDOUTCID_7=
OUTKEEPCID_7=off
OUTDISABLE_7=off
OUTPREFIX_7=
OUTFAIL_7=
OUTMAXCHANS_7=
OUTCID_7=6140421528
OUT_7=SIP/tcm-erdner
PREFIX_TRUNK_6=
FORCEDOUTCID_6=
OUTKEEPCID_6=off
OUTDISABLE_6=off
OUTPREFIX_6=
OUTFAIL_6=
OUTMAXCHANS_6=
OUTCID_6=6133971278
OUT_6=SIP/tcm-datalog
PREFIX_TRUNK_5=
FORCEDOUTCID_5=
OUTKEEPCID_5=off
OUTDISABLE_5=off
OUTPREFIX_5=
OUTFAIL_5=
OUTMAXCHANS_5=
OUTCID_5=6140421529
OUT_5=SIP/multitel
PREFIX_TRUNK_4=
FORCEDOUTCID_4=
OUTKEEPCID_4=off
OUTDISABLE_4=off
OUTPREFIX_4=
OUTFAIL_4=
OUTMAXCHANS_4=
OUTCID_4=30327811
OUT_4=DAHDI/11
PREFIX_TRUNK_3=
FORCEDOUTCID_3=
OUTKEEPCID_3=off
OUTDISABLE_3=off
OUTPREFIX_3=
OUTFAIL_3=
OUTMAXCHANS_3=
OUTCID_3=33975119
OUT_3=DAHDI/10
PREFIX_TRUNK_2=
FORCEDOUTCID_2=
OUTKEEPCID_2=off
OUTDISABLE_2=off
OUTPREFIX_2=
OUTFAIL_2=
OUTMAXCHANS_2=
OUTCID_2=33971278
OUT_2=DAHDI/9
PREFIX_TRUNK_1=
FORCEDOUTCID_1=
OUTKEEPCID_1=off
OUTDISABLE_1=off
OUTPREFIX_1=
OUTFAIL_1=
OUTMAXCHANS_1=
OUTCID_1=6133971278
OUT_1=SIP/anveo-brasilia
NULL=""
ASTCHANDAHDI=1
ASTVERSION=13.0.0
TRANSFER_CONTEXT=from-internal-xfer
RINGTIMER_DEFAULT=15
REC_POLICY=caller
MIXMON_FORMAT=wav
TRUNK_RING_TIMER=300
TRUNK_OPTIONS=Tt
DIAL_OPTIONS=Ttr
MIXMON_POST=
MIXMON_DIR=
VMX_LOOPDEST_PRI=1
VMX_LOOPDEST_EXT=dovm
VMX_LOOPDEST_CONTEXT=
VMX_TIMEDEST_PRI=1
VMX_TIMEDEST_EXT=dovm
VMX_TIMEDEST_CONTEXT=
VMX_PRI=1
VMX_CONTEXT=from-internal
AMPDBPASS=fbf0bbfa5270
AMPDBUSER=freepbxuser
AMPDBNAME=asterisk
AMPDBHOST=localhost
AMPDBENGINE=mysql
AMPMGRPASS=amp111
AMPMGRUSER=admin
CWINUSEBUSY=true
ASTLOGDIR=/var/log/asterisk
ASTRUNDIR=/var/run/asterisk
ASTSPOOLDIR=/var/spool/asterisk
ASTAGIDIR=/var/lib/asterisk/agi-bin
ASTVARLIBDIR=/var/lib/asterisk
ASTMODDIR=/usr/lib/asterisk/modules
ASTETCDIR=/etc/asterisk
INTERCOMCODE=*80
DYNAMIC_FEATURES=apprecord
QUEUEPAUSETOGGLE=*46
QUEUETOGGLE=*45
QUEDEVSTATE=TRUE
FMDEVSTATE=TRUE
DNDDEVSTATE=TRUE
CAMPONTOGGLE=*84
CFDEVSTATE=TRUE
i have also find the following information
Asterisk System uptime: 6 days, 20 hours, 30 seconds
Last reload: 29 minutes, 34 seconds
Active SIP Channel(s): 4 Active IAX2 Channel(s): 0
Sip Registry: 5 IAX2 Registry: 1
Sip Peers:
Online: 5
Online-Unmonitored: 1
Offline: 0
Offline-Unmonitored: 0 IAX2 Peers:
Online: 0
Offline: 0
Unmonitored: 0
if that was not the information you need, please explain me how to get it.
I have already spoked with the person who install the FreePBX and he told me that he never configures any DialPlan
In the advanced settings of each extension did you put them in the same call group and pickup group?
yes and still not working, i´m thinking that the problem could be on the Asterisk and not on the FreePBX interface.
You’ve been looking at the /var/log/asterisk/full file to see what the system is actually doing when you try to do this, right?
I have tried to see…but the file is GIANT…i will keep looking at the file…