My Freepbx voicemail prompts not working

I just created an extension. When calling voicemail, it works just fine but when I press the voicemail prompts like press 0 for mailbox options, I press 0 but it acts like it’s not responding in other words it won’t take that I pressed. Me calling voicemail and my extension works fine, but when I’m connected to voicemail it won’t take like I press one of the options or correct password but it won’t take it and acts like it’s not receiving. For example: freepbx voicemail prompts pressed but acts like is not pressed

Logs, we always need logs

What do you mean?

You said in effect “it doesn’t work”, your logs will provide clues as to why not.

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