Multiple vm boxes on a phone

FreePBX Endpoints
1

FreePBX 15
asterisk 16
PJSIP
Sangoma D series phones

I know there’s a way to set this but can’t remember if I’ve done it right (and I’m not onsite). I’ve got a virtual extension with vm to dump all “support” calls to if nobody answers the ring group. I want every phone in the ring group to get the alert that there’s a vm in that mailbox and be able to access it from the vm app on the phone.

Is the “extra” mailbox set up in the pjsip extensions module or the user module?

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If I understand what I’ve read correctly, I should be able to go to admin > User management > > Phone Apps > Voicemail

and then add the additional voicemail boxes I want the phones to have access to. This should light up the LED at the top of the phone correct?

3

SOLUTION:

OK, not sure if this is the absolute correct solution but it’s what is working…

  1. applications > extensions > > advanced

Add additional XXX@device in the mailbox field. So if it’s extensions 100 and you want to also monitor vm for virtual extension 240 your mailbox field would look like:

100@device, 240@device

  1. settings > endpoint manager > template for phones > Options > Voicemail Key Type = Voicemail application

  2. Admin >User Management > > Phone apps > voicemail >

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