Hi I’m setting up FreePBX for a client that want bilingual prompts.
I managed pretty much eveything but one. Voicemail “operator”.
My client wants for the client to get into either a french or english prompt hwn they press 0.
Here is a flow example so you can understand my settings right now
IVR FR -> DialGroup (607) -> EXT 207 -> VM Unavail (french recording)
IVR FR -> 9 -> IVR EN -> DialGroup 617 -> EXT 207 -> VM busy (english recording)
So the problem is that when a user is using
IVR FR -> DialGroup (607) -> EXT 207 -> VM Unavail (french recording) -> 0 -> Operator default prompt (FR)
IVR FR -> 9 -> IVR EN -> DialGroup 617 -> EXT 207 -> VM busy (english recording) -> 0 -> Operator default prompt (FR)
Now the later is causing problem since my client would like to have the english prompt when the call is coming from the english IVR.
I was thinking about using the VMX locator so that if the caller dial 1 it would go to the FRENCH (ext 201 vm unavail) prompt and dial 2 for the ENGLISH prompt ( ext 201 vm busy).
Can the VMX locator help me ? What would be the code I need to put in the VMX locator option ?
Thanks for your help.
Franck