Monitor tab no longer showing recordings

brcisna · February 21, 2011, 9:06pm

OK ,

this looks correct as well.
Do the following:

Open FreePBX and click a couple times on your CDR viewing page as though you are wanting to view the CDR calls.
Now open a text editor,such as Gedit or something simple. Browse to /var/log/httpd/error_log. Scroll to the bottom of this file and look for lines containing freepbx such as ,/usr/lib/freepbx,var/www/freepbx. Double check the timestamps to verify they are the same time as current time,were you just tried to view the CDR page.
Copy/Paste the last 6-8 lines of the log containing these errors,and post them here.

Barry

brcisna · February 21, 2011, 4:42pm

OK,
This all looks correct.
What user is apache/httpd running as? Possibly the install of cacti hijacked this.

Do an :
’ ps aux|grep httpd ’

and see if these processes are shown as asterisk as the owner.
If these are showing as apache this could be your prob.
Report back your findings.

Barry

bigredwood · February 21, 2011, 5:39pm

amportal start

SETTING FILE PERMISSIONS
Permissions OK

STARTING ASTERISK
Asterisk Started

STARTING FOP SERVER
FOP Server Started
-bash-3.2# ps aux|grep httpd
root 3071 0.0 0.2 27420 9504 ? Ss 10:01 0:00 /usr/sbin/httpd
asterisk 3188 0.1 0.6 42152 22272 ? S 10:01 0:03 /usr/sbin/httpd
asterisk 3189 0.5 0.7 44784 24928 ? S 10:01 0:11 /usr/sbin/httpd
asterisk 3190 0.1 0.5 40064 20128 ? S 10:01 0:03 /usr/sbin/httpd
asterisk 3191 0.1 0.7 44764 24688 ? S 10:01 0:03 /usr/sbin/httpd
asterisk 3192 0.1 0.7 43900 24020 ? S 10:01 0:02 /usr/sbin/httpd
asterisk 3193 0.1 0.6 40692 20692 ? S 10:01 0:03 /usr/sbin/httpd
asterisk 3194 0.1 0.7 44076 24140 ? S 10:01 0:03 /usr/sbin/httpd
asterisk 3195 0.1 0.6 42124 22248 ? S 10:01 0:03 /usr/sbin/httpd
asterisk 4087 0.1 0.6 40948 20592 ? S 10:11 0:01 /usr/sbin/httpd
asterisk 5262 0.0 0.4 33876 14392 ? S 10:30 0:00 /usr/sbin/httpd
root 5649 0.0 0.0 4012 704 pts/0 S+ 10:37 0:00 grep httpd

bigredwood · February 21, 2011, 4:22pm

As requested:

-bash-3.2# ls -la /etc/asterisk
total 1532
drwxrwxr-x 2 asterisk asterisk 12288 Feb 21 09:11 .
drwxr-xr-x 81 root root 4096 Feb 18 15:03 …
-rw-rw-r-- 1 asterisk asterisk 22290 Sep 3 2009 a2billing.conf
-rw-rw-r-- 1 asterisk asterisk 2 Sep 3 2009 additional_a2billing_iax.conf
-rw-rw-r-- 1 asterisk asterisk 2 Sep 3 2009 additional_a2billing_sip.conf
-rw-rw-r-- 1 asterisk asterisk 140 Jul 29 2010 adsi.conf
-rw-rw-r-- 1 asterisk asterisk 840 Jul 29 2010 adtranvofr.conf
-rw-rw-r-- 1 asterisk asterisk 3035 Jul 29 2010 agents.conf
-rw-rw-r-- 1 asterisk asterisk 2906 Jul 29 2010 ais.conf
-rw-rw-r-- 1 asterisk asterisk 2227 Jul 29 2010 alarmreceiver.conf
-rw-rw-r-- 1 asterisk asterisk 3259 Jul 29 2010 alsa.conf
-rw-rw-r-- 1 asterisk asterisk 767 Jul 29 2010 amd.conf
-rw-rw-r-- 1 asterisk asterisk 8523 Jul 29 2010 applications.conf
-rw-rw-r-- 1 asterisk asterisk 3260 Jul 29 2010 asterisk.adsi
-rw-rw-r-- 1 asterisk asterisk 367 Sep 15 03:51 asterisk.conf
-rw-rw-r-- 1 asterisk asterisk 380 Jul 29 2010 cbmysql.conf
-rw-rw-r-- 1 asterisk asterisk 2621 Jul 29 2010 cdr_adaptive_odbc.conf
-rw-rw-r-- 1 asterisk asterisk 8251 Jul 29 2010 cdr.conf
-rw-rw-r-- 1 asterisk asterisk 879 Jul 29 2010 cdr_custom.conf
-rw-rw-r-- 1 asterisk asterisk 418 Jul 29 2010 cdr_manager.conf
-rw-rw-r-- 1 asterisk asterisk 713 Jul 29 2010 cdr_mysql.conf
-rw-rw-r-- 1 asterisk asterisk 696 Jul 29 2010 cdr_mysql.conf.orig
-rw-rw-r-- 1 asterisk asterisk 1968 Apr 18 2010 cdr_mysql.conf.sample
-rw-rw-r-- 1 asterisk asterisk 183 Jul 29 2010 cdr_odbc.conf
-rw-rw-r-- 1 asterisk asterisk 204 Jul 29 2010 cdr_pgsql.conf
-rw-rw-r-- 1 asterisk asterisk 626 Jul 29 2010 cdr_sqlite3_custom.conf
-rw-rw-r-- 1 asterisk asterisk 160 Jul 29 2010 cdr_tds.conf
-rw-rw-r-- 1 asterisk asterisk 418 Feb 21 09:11 chan_dahdi_additional.conf
-rw-rw-r-- 1 asterisk asterisk 606 Jul 29 2010 chan_dahdi.conf
-rw-rw-r-- 1 asterisk asterisk 715 Sep 7 2008 chan_dahdi.conf.template
-rw-rw-r-- 1 asterisk asterisk 6491 Jul 29 2010 cli_aliases.conf
-rw-rw-r-- 1 asterisk asterisk 264 Jul 29 2010 cli.conf
-rw-rw-r-- 1 asterisk asterisk 2452 Jul 29 2010 cli_permissions.conf
-rw-rw-r-- 1 asterisk asterisk 1655 Jul 29 2010 codecs.conf
-rw-rw-r-- 1 asterisk asterisk 4458 Jul 29 2010 console.conf
-rw-rw-r-- 1 asterisk asterisk 0 Sep 15 03:51 dahdi-channels.conf
-rw-rw-r-- 1 asterisk asterisk 1228 Jul 29 2010 dbsep.conf
-rw-rw-r-- 1 asterisk asterisk 190 Jul 29 2010 dnsmgr.conf
-rw-rw-r-- 1 asterisk asterisk 221 Jul 29 2010 dsp.conf
-rw-rw-r-- 1 asterisk asterisk 8825 Jul 29 2010 dundi.conf
-rw-rw-r-- 1 asterisk asterisk 50 Mar 17 2005 enum.conf
-rw-rw-r-- 1 asterisk asterisk 2462 Jul 29 2010 extconfig.conf
-rw-rw-r-- 1 asterisk asterisk 122 Sep 3 2009 extensions_a2billing.conf
-rw-rw-r-- 1 asterisk asterisk 135728 Feb 21 09:11 extensions_additional.conf
-rw-rw-r-- 1 asterisk asterisk 12801 Jul 29 2010 extensions.ael
lrwxrwxrwx 1 asterisk asterisk 52 Sep 15 03:51 extensions.conf -> /var/www/html/admin/modules/core/etc/extensions.conf
-rw-rw-r-- 1 asterisk asterisk 31345 Jul 29 2010 extensions.conf.old_freePBX-2.7.0-5beta
-rw-rw-r-- 1 asterisk asterisk 1297 Sep 15 20:31 extensions_custom.conf
-rw-rw-r-- 1 asterisk asterisk 2671 Jan 13 2010 extensions_custom.conf.sample
-rw-rw-r-- 1 asterisk asterisk 5408 Jul 29 2010 extensions.lua
-rw-rw-r-- 1 asterisk asterisk 7481 Jul 29 2010 extensions_minivm.conf
-rw-rw-r-- 1 asterisk asterisk 0 Feb 18 14:48 extensions_override_freepbx.conf
-rw-rw-r-- 1 asterisk asterisk 418 Feb 21 09:11 features_applicationmap_additional.conf
-rw-rw-r-- 1 asterisk asterisk 0 Sep 15 03:51 features_applicationmap_custom.conf
lrwxrwxrwx 1 asterisk asterisk 50 Sep 15 03:51 features.conf -> /var/www/html/admin/modules/core/etc/features.conf
-rw-rw-r-- 1 asterisk asterisk 8937 Jul 29 2010 features.conf.old_freePBX-2.7.0-5beta
-rw-rw-r-- 1 asterisk asterisk 466 Feb 21 09:11 features_featuremap_additional.conf
-rw-rw-r-- 1 asterisk asterisk 0 Sep 15 03:51 features_featuremap_custom.conf
-rw-rw-r-- 1 asterisk asterisk 433 Feb 21 09:11 features_general_additional.conf
-rw-rw-r-- 1 asterisk asterisk 0 Sep 15 03:51 features_general_custom.conf
-rw-rw-r-- 1 asterisk asterisk 929 Jul 29 2010 festival.conf
-rw-rw-r-- 1 asterisk asterisk 3710 Jul 29 2010 followme.conf
-rw-rw-r-- 1 asterisk asterisk 1494 Jul 10 2008 freepbx_featurecodes.conf
-rw-rw-r-- 1 asterisk asterisk 730 Jul 22 2008 freepbx_module_admin.conf
-rw-rw-r-- 1 asterisk asterisk 5025 Jul 29 2010 func_odbc.conf
-rw-rw-r-- 1 asterisk asterisk 0 Sep 15 04:50 globals_custom.conf
-rw-rw-r-- 1 asterisk asterisk 519 Jul 29 2010 gtalk.conf
-rw-rw-r-- 1 asterisk asterisk 8073 Jul 29 2010 h323.conf
-rw-rw-r-- 1 asterisk asterisk 2379 Jul 29 2010 http.conf
-rw-rw-r-- 1 asterisk asterisk 418 Feb 21 09:11 iax_additional.conf
lrwxrwxrwx 1 asterisk asterisk 45 Sep 15 03:51 iax.conf -> /var/www/html/admin/modules/core/etc/iax.conf
-rw-rw-r-- 1 asterisk asterisk 22640 Jul 29 2010 iax.conf.old_freePBX-2.7.0-5beta
-rw-rw-r-- 1 asterisk asterisk 0 Sep 15 03:51 iax_custom.conf
-rw-rw-r-- 1 asterisk asterisk 0 Sep 15 03:51 iax_custom_post.conf
-rw-rw-r-- 1 asterisk asterisk 573 Feb 21 09:11 iax_general_additional.conf
-rw-rw-r-- 1 asterisk asterisk 44 Sep 15 03:49 iax_general_custom.conf
-rw-rw-r-- 1 asterisk asterisk 2393 Jul 29 2010 iaxprov.conf
-rw-rw-r-- 1 asterisk asterisk 418 Feb 21 09:11 iax_registrations.conf
-rw-rw-r-- 1 asterisk asterisk 0 Sep 15 03:51 iax_registrations_custom.conf
-rw-rw-r-- 1 asterisk asterisk 841 Feb 21 09:11 indications.conf
-rw-rw-r-- 1 asterisk asterisk 981 Jul 29 2010 jabber.conf
-rw-rw-r-- 1 asterisk asterisk 519 Jul 29 2010 jingle.conf
-rw-rw-r-- 1 asterisk asterisk 552 Feb 21 09:11 localprefixes.conf
-rw-rw-r-- 1 asterisk asterisk 917 Mar 14 2009 logger.conf
-rw-rw-r-- 1 asterisk asterisk 0 Sep 15 03:51 manager_additional.conf
-rw-rw-r-- 1 asterisk asterisk 898 Feb 16 14:07 manager.conf
-rw-rw-r-- 1 asterisk asterisk 881 Dec 31 2009 manager.conf.orig
-rw-rw-r-- 1 asterisk asterisk 1125 Jul 29 2010 manager_custom.conf
-rw-rw-r-- 1 asterisk asterisk 418 Feb 21 09:11 meetme_additional.conf
-rw-rw-r-- 1 asterisk asterisk 40 Oct 13 2004 meetme.conf
-rw-rw-r-- 1 asterisk asterisk 4997 Jul 29 2010 mgcp.conf
-rw-rw-r-- 1 asterisk asterisk 9964 Jul 29 2010 minivm.conf
-rw-rw-r-- 1 asterisk asterisk 1774 Oct 13 2004 modem.conf
-rw-rw-r-- 1 asterisk asterisk 2611 Feb 17 08:18 modules.conf
-rw-rw-r-- 1 asterisk asterisk 2393 Feb 24 2010 modules.conf.orig
-rw-rw-r-- 1 asterisk asterisk 177 Feb 21 09:03 musiconhold_additional.conf
-rw-rw-r-- 1 asterisk asterisk 208 Sep 15 2006 musiconhold.conf
-rw-rw-r-- 1 asterisk asterisk 0 Sep 15 03:51 musiconhold_custom.conf
-rw-rw-r-- 1 asterisk asterisk 1285 Jul 29 2010 muted.conf
-rw-rw-r-- 1 asterisk asterisk 422 Apr 18 2010 mysql.conf.sample
-rw-rw-r-- 1 asterisk asterisk 4889 Apr 18 2010 ooh323.conf.sample
-rw-rw-r-- 1 asterisk asterisk 3154 Jul 29 2010 osp.conf
-rw-rw-r-- 1 asterisk asterisk 7464 Jul 29 2010 oss.conf
-rw-rw-r-- 1 asterisk asterisk 1418 Oct 13 2004 phone.conf
-rw-rw-r-- 1 asterisk asterisk 7002 Jul 29 2010 phoneprov.conf
-rw-rw-r-- 1 asterisk asterisk 90 Oct 13 2004 phpagi.conf
-rw-rw-r-- 1 asterisk asterisk 81 Oct 13 2004 privacy.conf
-rw-rw-r-- 1 asterisk asterisk 1451 Jul 29 2010 queuerules.conf
-rw-rw-r-- 1 asterisk asterisk 2311 Feb 21 09:11 queues_additional.conf
-rw-rw-r-- 1 asterisk asterisk 522 Sep 2 2007 queues.conf
-rw-rw-r-- 1 asterisk asterisk 0 Sep 15 03:51 queues_custom.conf
-rw-rw-r-- 1 asterisk asterisk 0 Sep 15 03:51 queues_custom_general.conf
-rw-rw-r-- 1 asterisk asterisk 440 Feb 21 09:11 queues_general_additional.conf
-rw-rw-r-- 1 asterisk asterisk 0 Sep 15 03:51 queues_post_custom.conf
-rw-rw-r-- 1 asterisk asterisk 378 Jul 29 2010 res_config_sqlite.conf
-rw-rw-r-- 1 asterisk asterisk 67 Feb 21 09:11 res_fax.conf
-rw-rw-r-- 1 asterisk asterisk 0 Sep 15 04:50 res_fax_custom.conf
-rw-rw-r-- 1 asterisk asterisk 54 Feb 21 09:11 res_fax_digium.conf
-rw-rw-r-- 1 asterisk asterisk 0 Sep 15 04:50 res_fax_digium_custom.conf
-rw-rw-r-- 1 asterisk asterisk 4648 Jul 29 2010 res_ldap.conf
-rw-rw-r-- 1 asterisk asterisk 436 Jul 29 2010 res_mysql.conf
-rw-rw-r-- 1 asterisk asterisk 1863 Apr 18 2010 res_mysql.conf.sample
-rw-rw-r-- 1 asterisk asterisk 2550 Jul 29 2010 res_odbc.conf
-rw-rw-r-- 1 asterisk asterisk 995 Jul 29 2010 res_pgsql.conf
-rw-rw-r-- 1 asterisk asterisk 774 Jul 29 2010 res_snmp.conf
-rw-rw-r-- 1 asterisk asterisk 7664 Jul 29 2010 rpt.conf
-rw-rw-r-- 1 asterisk asterisk 282 Mar 14 2009 rtp.conf
-rw-rw-r-- 1 asterisk asterisk 9582 Jul 29 2010 say.conf
-rw-rw-r-- 1 asterisk asterisk 6789 Feb 21 09:11 sip_additional.conf
lrwxrwxrwx 1 asterisk asterisk 45 Sep 15 03:51 sip.conf -> /var/www/html/admin/modules/core/etc/sip.conf
-rw-rw-r-- 1 asterisk asterisk 63368 Jul 29 2010 sip.conf.old_freePBX-2.7.0-5beta
-rw-rw-r-- 1 asterisk asterisk 0 Sep 15 03:51 sip_custom.conf
-rw-rw-r-- 1 asterisk asterisk 0 Sep 15 03:51 sip_custom_post.conf
-rw-rw-r-- 1 asterisk asterisk 1042 Feb 21 09:11 sip_general_additional.conf
-rw-rw-r-- 1 asterisk asterisk 0 Sep 15 03:51 sip_general_custom.conf
-rw-rw-r-- 1 asterisk asterisk 0 Feb 15 14:31 sip_nat.conf
-rw-r–r-- 1 asterisk asterisk 0 Feb 21 09:11 sip_notify_additional.conf
lrwxrwxrwx 1 asterisk asterisk 55 Feb 21 09:11 sip_notify.conf -> /var/www/html/admin/modules/restart/etc/sip_notify.conf
-rw-rw-r-- 1 asterisk asterisk 495 Jul 29 2010 sip_notify.conf_BAK
-rw-r–r-- 1 asterisk asterisk 0 Feb 21 09:11 sip_notify_custom.conf
-rw-rw-r-- 1 asterisk asterisk 533 Feb 21 09:11 sip_registrations.conf
-rw-rw-r-- 1 asterisk asterisk 0 Sep 15 03:51 sip_registrations_custom.conf
-rw-rw-r-- 1 asterisk asterisk 8678 Jul 29 2010 skinny.conf
-rw-rw-r-- 1 asterisk asterisk 6717 Jul 29 2010 sla.conf
-rw-rw-r-- 1 asterisk asterisk 2669 Jul 29 2010 smdi.conf
-rw-rw-r-- 1 asterisk asterisk 1384 Jul 29 2010 telcordia-1.adsi
-rw-rw-r-- 1 asterisk asterisk 656 Jul 29 2010 udptl.conf
-rw-rw-r-- 1 asterisk asterisk 496 Jul 29 2010 unicall.conf
-rw-rw-r-- 1 asterisk asterisk 4909 Jul 29 2010 unistim.conf
-rw-rw-r-- 1 asterisk asterisk 3216 Jul 29 2010 usbradio.conf
-rw-rw-r-- 1 asterisk asterisk 2011 Jul 29 2010 users.conf
-rw-rw-r-- 1 asterisk asterisk 554 Feb 16 13:20 vm_email.inc
-rw-rw-r-- 1 asterisk asterisk 1835 Feb 16 13:20 vm_general.inc
-rw-rw-r-- 1 asterisk asterisk 1655 Feb 16 13:20 voicemail.conf
-rw-rw-r-- 1 asterisk asterisk 1724 Feb 4 11:13 voicemail.confe
-rw-rw-r-- 1 asterisk asterisk 67 Oct 13 2004 voicemail.conf.template
-rw-rw-r-- 1 asterisk asterisk 5939 Jul 29 2010 vpb.conf
-rwxrwxr-x 1 asterisk asterisk 4132 Sep 15 03:46 woomera.conf
-rw-rw-r-- 1 asterisk asterisk 699 May 10 2005 zapata.conf.template

brcisna · February 21, 2011, 3:29pm

please post the output of

ls -la /etc/asterisk

This is possibly your prob.

Barry

bigredwood · February 21, 2011, 2:09pm

Does anyone have any ideas what may be causing this? I’m rather desperate here. We use that tab for internal quality monitoring of our calls.

brcisna · February 22, 2011, 7:48pm

Not sure why your saved monitors permissions have changed. maybe someone else has an idea on this.
I’ll do some head scratching. this for sure is not right.
Also,make sure your hard drive is not full. Sounds too far out but a possibility
Do an :

df -hl

make sure none of your partitions,particularly your /var partition is not 100%.

Barry