Hey all, wanted to contribute to the community a bit. We often experience frustrated customers when they move to VoIP and can no longer yell across the office, “Hey Bob, call on line 2 for you!”. Impractical, right? But a lot of offices have a certain flow, especially some high pace offices like logistic companies, and being able to have this functionality, instead of having to explicitly transfer a call to an extension, is very important for them.
For a while, we told our customers that it just wasn’t possible, but I have recently come up with a pretty good replacement solution. Here are our internal instructional notes on the matter. I hope it benefits someone out there. Take care.
//The following best mimics the traditional analog “line” setup, where calls come into line 1 first, which everyone shares, then line 2, 3, 4, etc., enabling people to shout across an office space “John, please take the call on line 1”, for example. MANY NEW CUSTOMERS WILL BE COMING FROM THIS TYPE OF SETUP
-Go to Parking, which will open the “Default Lot”
-Set number of slots to number of “lines” desired
*note the slots/lines start at 71 by default, up to the number of slots. 70 is the lot number/name if you will
-Set the Parking Timeout to 0 to disable it
*you can put a timeout if you want the call to go somewhere after the timeout, either Origin or other Dest.
-Use default Music Class
*be sure it is set to silent by deleting all MoH Default songs, or by having a professional MoH
-Pickup Courtesy Tone, None (it’s annoying, it beeps by default when transferred to lot)
-Set alternate destination as preferred, though timeout=0 disables this
-Create “normal” BLF keys with address of 71, 72, etc. on your endpoints, labeling them Line 1, Line 2, etc. or whatever
-For Polycom VVX phones, create a softkey for the “Line Hold” button
-On the web config, download/export the “All Configuration (except Device Settings)” file
-Open it in Notepad++ and add the following lines between
*this enables custom softkeys, makes one that blind transfers calls to 70 (the default parking lot), enables the softkey, puts it in the 3rd slot from the left, labels it LINE HOLD, and makes it viewable only during a call, in that order
-Now as calls come in, either direct, or via Ring Groups or Queues, whoever answers it can then put the caller on a “line” by pressing the “LINE HOLD” softkey, which will silently put the caller on the first available slot in the lot, and light up that BLF key for others to see. You can then yell across the office, “Call on line 1 for so and so!”. To take the call, simply press the lit up BLF key. BOOM!