Maxsilence in VM Options doesn't seem to work

General Help
1

I added maxsilence=20 in VM options under an extension. It doesn’t seem to do anything, as the phone call is cut off about 3 seconds after silence happens. I’d like to increase that to 20 seconds for a particular extension. How could I make it happen?
I’m using FreePBX 2.4.0.0
Thanks
tim

2

Realize that many phones also have silence detection. So it’s totally possible that the phone silence detection is kicking in and not the voice mail detection.

3

The same thing happens when calling from two different cell phones, and from a local SIP extension phone (Polycom 500).

4

This is not a per-user option on asterisk 1.2 or 1.4. Even though it is not clearly documented, maxsilence must be specified in the [general] context of voicemail.conf as a global setting for all voicemail users. If it is added as a user option, it will be ignored, but will not cause an error. I do not know if asterisk 1.6 works the same or not.

As far as I am aware, FreePBX does not include maxsilence on the General Settings page, so you would need to edit the voicemail.conf file directly, then reload for your changes to take effect.