Manual Override for multiple conditions

[jfrey40535 (Jon Frey)]

I am looking to program a call flow that allows the end users to manually switch IVR based on 2 conditions:

• Office closed
• Bad weather

The deault is a daytime IVR which uses a time condition to go to a night IVR or holiday IVR based on date. However, they would like the ability to manually switch to the closed IVR or the bad weather IVR.
If there was only 1 condition, I would normally use call flow control. However I cannot do that with more than 2 conditions.

Has anyone run into this scenario where the end users want multiple options to change the IVR manually to more than 2 possible IVR destinations?

[sorvani (Jared Busch)]

You simply chain the call flow controls.

Inbound Route → Inclement Weather Override → Holiday Override → Time Condition

Edit: The Time Condition has a feature code that you can use in place of the holiday override, assuming that you only ever want a single day override.
Edit:Pictures

Inbound route:

Call Flow Control: Weather Emergency (*280)
Normally, it goes to the next control, but if toggled, goes to the Announcement: Bad Weather

Call Flow Control: Holiday Override (*281)
Normally goes to the Time Condition, but if toggled, goes to the Announcement: Holiday Override

[jfrey40535 (Jon Frey)]

Thank you Jared for the explanation and testing! I will confirm working later today.

[jfrey40535 (Jon Frey)]

Jared, I’m confirming that this worked like a charm. I appreciate your expertise in assisting with this configuration.

[sorvani (Jared Busch)]

There are certainly other ways to handle this, but I think this is the best for general admins. It keeps everything in the GUI.