Lost GUI access to freepbx

[ozarktech (Doug Kuhns)]

I was trying to figure out why sangomaconnect wasn’t working in freepbx and was comparing settings to another system, I hadn’t made a change that I’m aware of when I lost GUI access. I was still ssh’d in and was able to restart it but still no GUI.
I tried to restart apache and get this error.

[root@phonesystem ~]# apachectl restart
Job for httpd.service failed because the control process exited with error code. See “systemctl status httpd.service” and “journalctl -xe” for details.
[root@phonesystem ~]# systemctl status httpd.service
● httpd.service - The Apache HTTP Server
Loaded: loaded (/usr/lib/systemd/system/httpd.service; enabled; vendor preset: disabled)
Active: failed (Result: exit-code) since Wed 2025-04-02 12:26:14 CDT; 11s ago
Docs: man:httpd(8)
man:apachectl(8)
Process: 22639 ExecStart=/usr/sbin/httpd $OPTIONS -DFOREGROUND (code=exited, status=1/FAILURE)
Main PID: 22639 (code=exited, status=1/FAILURE)

Apr 02 12:26:14 phonesystem.companyname.com httpd[22639]: [Wed Apr 02 12:26:14.364566 2025] [so:warn] [pid 22639] AH01574: module ssl_module is already loaded, skipping
Apr 02 12:26:14 phonesystem.companyname.com httpd[22639]: AH00112: Warning: DocumentRoot [/invalid/folder/name] does not exist
Apr 02 12:26:14 phonesystem.companyname.com httpd[22639]: (98)Address already in use: AH00072: make_sock: could not bind to address [::]:8443
Apr 02 12:26:14 phonesystem.companyname.com httpd[22639]: (98)Address already in use: AH00072: make_sock: could not bind to address 0.0.0.0:8443
Apr 02 12:26:14 phonesystem.companyname.com httpd[22639]: no listening sockets available, shutting down
Apr 02 12:26:14 phonesystem.companyname.com httpd[22639]: AH00015: Unable to open logs
Apr 02 12:26:14 phonesystem.companyname.com systemd[1]: httpd.service: main process exited, code=exited, status=1/FAILURE
Apr 02 12:26:14 phonesystem.companyname.com systemd[1]: Failed to start The Apache HTTP Server.
Apr 02 12:26:14 phonesystem.companyname.com systemd[1]: Unit httpd.service entered failed state.
Apr 02 12:26:14 phonesystem.companyname.com systemd[1]: httpd.service failed.
[root@phonesystem ~]# journalctl =xe
Failed to add match ‘=xe’: Invalid argument
Failed to add filters: Invalid argument
[root@phonesystem ~]# journalctl -xe
– Support: systemd-devel Info Page

– Unit session-72629.scope has finished starting up.

– The start-up result is done.
Apr 02 12:31:01 phonesystem.companyname.com systemd[1]: Started Session 72630 of user asterisk.
– Subject: Unit session-72630.scope has finished start-up
– Defined-By: systemd
– Support: systemd-devel Info Page

– Unit session-72630.scope has finished starting up.

– The start-up result is done.
Apr 02 12:31:01 phonesystem.companyname.com CROND[23463]: (asterisk) CMD ([ -e /usr/sbin/fwconsole ] && sleep $((RANDOM%30)) && /usr/sbin/fwconsole queuestats --syncall >> /var/log/asterisk/queuestats_syncall.log 2>&1)
Apr 02 12:31:01 phonesystem.companyname.com CROND[23464]: (asterisk) CMD ([ -e /usr/sbin/fwconsole ] && /usr/sbin/fwconsole job --run --quiet 2>&1 > /dev/null)
Apr 02 12:31:04 phonesystem.companyname.com crontab[23490]: (asterisk) LIST (asterisk)
Apr 02 12:31:04 phonesystem.companyname.com crontab[23492]: (asterisk) LIST (asterisk)
Apr 02 12:31:04 phonesystem.companyname.com crontab[23494]: (asterisk) LIST (asterisk)
Apr 02 12:31:04 phonesystem.companyname.com crontab[23495]: (asterisk) REPLACE (asterisk)
Apr 02 12:31:04 phonesystem.companyname.com crontab[23497]: (asterisk) LIST (asterisk)
Apr 02 12:31:04 phonesystem.companyname.com crontab[23499]: (asterisk) LIST (asterisk)
Apr 02 12:31:04 phonesystem.companyname.com crontab[23500]: (asterisk) REPLACE (asterisk)
Apr 02 12:31:04 phonesystem.companyname.com crontab[23502]: (asterisk) LIST (asterisk)
Apr 02 12:31:27 phonesystem.companyname.com runuser[23525]: pam_unix(runuser:session): session opened for user asterisk by (uid=0)
Apr 02 12:31:29 phonesystem.companyname.com runuser[23525]: pam_unix(runuser:session): session closed for user asterisk
Apr 02 12:32:01 phonesystem.companyname.com crond[1029]: (asterisk) RELOAD (/var/spool/cron/asterisk)
Apr 02 12:32:01 phonesystem.companyname.com systemd[1]: Started Session 72631 of user asterisk.
– Subject: Unit session-72631.scope has finished start-up
– Defined-By: systemd
– Support: systemd-devel Info Page

– Unit session-72631.scope has finished starting up.

– The start-up result is done.
Apr 02 12:32:01 phonesystem.companyname.com systemd[1]: Started Session 72632 of user asterisk.
– Subject: Unit session-72632.scope has finished start-up
– Defined-By: systemd
– Support: systemd-devel Info Page

– Unit session-72632.scope has finished starting up.

– The start-up result is done.
Apr 02 12:32:01 phonesystem.companyname.com CROND[23548]: (asterisk) CMD ([ -e /usr/sbin/fwconsole ] && /usr/sbin/fwconsole job --run --quiet 2>&1 > /dev/null)
Apr 02 12:32:01 phonesystem.companyname.com CROND[23549]: (asterisk) CMD ([ -e /usr/sbin/fwconsole ] && sleep $((RANDOM%30)) && /usr/sbin/fwconsole queuestats --syncall >> /var/log/asterisk/queuestats_syncall.log 2>&1)
Apr 02 12:32:02 phonesystem.companyname.com crontab[23565]: (asterisk) LIST (asterisk)
Apr 02 12:32:02 phonesystem.companyname.com crontab[23567]: (asterisk) LIST (asterisk)
Apr 02 12:32:04 phonesystem.companyname.com runuser[23612]: pam_unix(runuser:session): session opened for user asterisk by (uid=0)
Apr 02 12:32:05 phonesystem.companyname.com runuser[23612]: pam_unix(runuser:session): session closed for user asterisk
Apr 02 12:32:23 phonesystem.companyname.com crontab[23680]: (asterisk) LIST (asterisk)
Apr 02 12:32:23 phonesystem.companyname.com crontab[23682]: (asterisk) LIST (asterisk)
Apr 02 12:32:23 phonesystem.companyname.com crontab[23684]: (asterisk) LIST (asterisk)
Apr 02 12:32:23 phonesystem.companyname.com crontab[23685]: (asterisk) REPLACE (asterisk)
Apr 02 12:32:23 phonesystem.companyname.com crontab[23687]: (asterisk) LIST (asterisk)
Apr 02 12:32:23 phonesystem.companyname.com crontab[23689]: (asterisk) LIST (asterisk)
Apr 02 12:32:23 phonesystem.companyname.com crontab[23690]: (asterisk) REPLACE (asterisk)
Apr 02 12:32:23 phonesystem.companyname.com crontab[23692]: (asterisk) LIST (asterisk)
Apr 02 12:32:41 phonesystem.companyname.com runuser[23701]: pam_unix(runuser:session): session opened for user asterisk by (uid=0)
Apr 02 12:32:42 phonesystem.companyname.com runuser[23701]: pam_unix(runuser:session): session closed for user asterisk
ESCOD

– Unit session-72629.scope has finished starting up.

– The start-up result is done.
Apr 02 12:31:01 phonesystem.companyname.com systemd[1]: Started Session 72630 of user asterisk.
– Subject: Unit session-72630.scope has finished start-up
– Defined-By: systemd
– Support: systemd-devel Info Page

– Unit session-72630.scope has finished starting up.

– The start-up result is done.
Apr 02 12:31:01 phonesystem.companyname.com CROND[23463]: (asterisk) CMD ([ -e /usr/sbin/fwconsole ] && sleep $((RANDOM%30)) && /usr/sbin/fwconsole queuestats --syncall >> /var/log/asterisk/queuestats_syncall.log 2>&1)
Apr 02 12:31:01 phonesystem.companyname.com CROND[23464]: (asterisk) CMD ([ -e /usr/sbin/fwconsole ] && /usr/sbin/fwconsole job --run --quiet 2>&1 > /dev/null)
Apr 02 12:31:04 phonesystem.companyname.com crontab[23490]: (asterisk) LIST (asterisk)
Apr 02 12:31:04 phonesystem.companyname.com crontab[23492]: (asterisk) LIST (asterisk)
Apr 02 12:31:04 phonesystem.companyname.com crontab[23494]: (asterisk) LIST (asterisk)
Apr 02 12:31:04 phonesystem.companyname.com crontab[23495]: (asterisk) REPLACE (asterisk)
Apr 02 12:31:04 phonesystem.companyname.com crontab[23497]: (asterisk) LIST (asterisk)
Apr 02 12:31:04 phonesystem.companyname.com crontab[23499]: (asterisk) LIST (asterisk)
Apr 02 12:31:04 phonesystem.companyname.com crontab[23500]: (asterisk) REPLACE (asterisk)
Apr 02 12:31:04 phonesystem.companyname.com crontab[23502]: (asterisk) LIST (asterisk)
Apr 02 12:31:27 phonesystem.companyname.com runuser[23525]: pam_unix(runuser:session): session opened for user asterisk by (uid=0)
Apr 02 12:31:29 phonesystem.companyname.com runuser[23525]: pam_unix(runuser:session): session closed for user asterisk
Apr 02 12:32:01 phonesystem.companyname.com crond[1029]: (asterisk) RELOAD (/var/spool/cron/asterisk)
Apr 02 12:32:01 phonesystem.companyname.com systemd[1]: Started Session 72631 of user asterisk.
– Subject: Unit session-72631.scope has finished start-up
– Defined-By: systemd
– Support: systemd-devel Info Page

– Unit session-72631.scope has finished starting up.

– The start-up result is done.
Apr 02 12:32:01 phonesystem.companyname.com systemd[1]: Started Session 72632 of user asterisk.
– Subject: Unit session-72632.scope has finished start-up
– Defined-By: systemd
– Support: systemd-devel Info Page

– Unit session-72632.scope has finished starting up.

– The start-up result is done.
Apr 02 12:32:01 phonesystem.companyname.com CROND[23548]: (asterisk) CMD ([ -e /usr/sbin/fwconsole ] && /usr/sbin/fwconsole job --run --quiet 2>&1 > /dev/null)
Apr 02 12:32:01 phonesystem.companyname.com CROND[23549]: (asterisk) CMD ([ -e /usr/sbin/fwconsole ] && sleep $((RANDOM%30)) && /usr/sbin/fwconsole queuestats --syncall >> /var/log/asterisk/queuestats_syncall.log 2>&1)
Apr 02 12:32:02 phonesystem.companyname.com crontab[23565]: (asterisk) LIST (asterisk)
Apr 02 12:32:02 phonesystem.companyname.com crontab[23567]: (asterisk) LIST (asterisk)
Apr 02 12:32:04 phonesystem.companyname.com runuser[23612]: pam_unix(runuser:session): session opened for user asterisk by (uid=0)
Apr 02 12:32:05 phonesystem.companyname.com runuser[23612]: pam_unix(runuser:session): session closed for user asterisk
Apr 02 12:32:23 phonesystem.companyname.com crontab[23680]: (asterisk) LIST (asterisk)
Apr 02 12:32:23 phonesystem.companyname.com crontab[23682]: (asterisk) LIST (asterisk)
Apr 02 12:32:23 phonesystem.companyname.com crontab[23684]: (asterisk) LIST (asterisk)
Apr 02 12:32:23 phonesystem.companyname.com crontab[23685]: (asterisk) REPLACE (asterisk)
Apr 02 12:32:23 phonesystem.companyname.com crontab[23687]: (asterisk) LIST (asterisk)
Apr 02 12:32:23 phonesystem.companyname.com crontab[23689]: (asterisk) LIST (asterisk)
Apr 02 12:32:23 phonesystem.companyname.com crontab[23690]: (asterisk) REPLACE (asterisk)
Apr 02 12:32:23 phonesystem.companyname.com crontab[23692]: (asterisk) LIST (asterisk)
Apr 02 12:32:41 phonesystem.companyname.com runuser[23701]: pam_unix(runuser:session): session opened for user asterisk by (uid=0)
Apr 02 12:32:42 phonesystem.companyname.com runuser[23701]: pam_unix(runuser:session): session closed for user asterisk
ESCOC

What went wrong?

[Santhosh (M)]

Hi @ozarktech
GUI lost due to httpd.service is not running in the system,

Can you check logs for error why the service is failed under /var/log/httpd/error_log

Run below command to start the httpd.service and check

systemctl start httpd OR systemctl restart httpd

[ozarktech (Doug Kuhns)]

Thanks for your reply.
Here are the results from those commands:

Job for httpd.service failed because the control process exited with error code. See “systemctl status httpd.service” and “journalctl -xe” for details.
[root@phonesystem ~]# systemctl start httpd
Job for httpd.service failed because the control process exited with error code. See “systemctl status httpd.service” and “journalctl -xe” for details.
[root@phonesystem ~]# systemctl restart httpd
Job for httpd.service failed because the control process exited with error code. See “systemctl status httpd.service” and “journalctl -xe” for details.

And here’s all that’s in the error_log:
[Sun Mar 30 03:37:02.075560 2025] [lbmethod_heartbeat:notice] [pid 997] AH02282: No slotmem from mod_heartmonitor
[Sun Mar 30 03:37:02.237683 2025] [mpm_prefork:notice] [pid 997] AH00163: Apache/2.4.6 (CentOS) OpenSSL/1.0.2k-fips PHP/7.4.16 configured – resuming normal operations
[Sun Mar 30 03:37:02.237758 2025] [core:notice] [pid 997] AH00094: Command line: ‘/usr/sbin/httpd -D FOREGROUND’
[Wed Apr 02 11:53:42.763043 2025] [mpm_prefork:notice] [pid 997] AH00170: caught SIGWINCH, shutting down gracefully

And here’s the error_log-20250330 contents:

[Sun Mar 23 03:27:02.311114 2025] [lbmethod_heartbeat:notice] [pid 997] AH02282: No slotmem from mod_heartmonitor
[Sun Mar 23 03:27:02.471264 2025] [mpm_prefork:notice] [pid 997] AH00163: Apache/2.4.6 (CentOS) OpenSSL/1.0.2k-fips PHP/7.4.16 configured – resuming normal operations
[Sun Mar 23 03:27:02.471336 2025] [core:notice] [pid 997] AH00094: Command line: ‘/usr/sbin/httpd -D FOREGROUND’
[Sun Mar 30 03:37:01.692596 2025] [mpm_prefork:notice] [pid 997] AH00171: Graceful restart requested, doing restart
[Sun Mar 30 03:37:02.038435 2025] [so:warn] [pid 997] AH01574: module ssl_module is already loaded, skipping
AH00112: Warning: DocumentRoot [/invalid/folder/name] does not exist

[slobera (Sergio Lobera)]

What do you see with journalctl -xe | grep httpd ?

[ozarktech (Doug Kuhns)]

@slobera

journalctl -xe | grep httpd

journalctl -xe | grep httpd
– Subject: Unit httpd.service has begun start-up
– Unit httpd.service has begun starting up.
Apr 03 09:25:33 phonesystem.companyname.com httpd[21431]: [Thu Apr 03 09:25:33.000091 2025] [so:warn] [pid 21431] AH01574: module ssl_module is already loaded, skipping
Apr 03 09:25:33 phonesystem.companyname.com httpd[21431]: AH00112: Warning: DocumentRoot [/invalid/folder/name] does not exist
Apr 03 09:25:33 phonesystem.companyname.com httpd[21431]: (98)Address already in use: AH00072: make_sock: could not bind to address [::]:8443
Apr 03 09:25:33 phonesystem.companyname.com httpd[21431]: (98)Address already in use: AH00072: make_sock: could not bind to address 0.0.0.0:8443
Apr 03 09:25:33 phonesystem.companyname.com httpd[21431]: no listening sockets available, shutting down
Apr 03 09:25:33 phonesystem.companyname.com httpd[21431]: AH00015: Unable to open logs
Apr 03 09:25:33 phonesystem.companyname.com systemd[1]: httpd.service: main process exited, code=exited, status=1/FAILURE
– Subject: Unit httpd.service has failed
– Unit httpd.service has failed.
Apr 03 09:25:33 phonesystem.companyname.com systemd[1]: Unit httpd.service entered failed state.
Apr 03 09:25:33 phonesystem.companyname.com systemd[1]: httpd.service failed.
– Subject: Unit httpd.service has begun start-up
– Unit httpd.service has begun starting up.
Apr 03 09:25:46 phonesystem.companyname.com httpd[21441]: [Thu Apr 03 09:25:46.036096 2025] [so:warn] [pid 21441] AH01574: module ssl_module is already loaded, skipping
Apr 03 09:25:46 phonesystem.companyname.com httpd[21441]: AH00112: Warning: DocumentRoot [/invalid/folder/name] does not exist
Apr 03 09:25:46 phonesystem.companyname.com httpd[21441]: (98)Address already in use: AH00072: make_sock: could not bind to address [::]:8443
Apr 03 09:25:46 phonesystem.companyname.com httpd[21441]: (98)Address already in use: AH00072: make_sock: could not bind to address 0.0.0.0:8443
Apr 03 09:25:46 phonesystem.companyname.com httpd[21441]: no listening sockets available, shutting down
Apr 03 09:25:46 phonesystem.companyname.com httpd[21441]: AH00015: Unable to open logs
Apr 03 09:25:46 phonesystem.companyname.com systemd[1]: httpd.service: main process exited, code=exited, status=1/FAILURE
– Subject: Unit httpd.service has failed
– Unit httpd.service has failed.
Apr 03 09:25:46 phonesystem.companyname.com systemd[1]: Unit httpd.service entered failed state.
Apr 03 09:25:46 phonesystem.companyname.com systemd[1]: httpd.service failed.

I will mention that we are using port 8443 for HTTPS port.

[slobera (Sergio Lobera)]

Well, that could be the issue, 8443 is used by the Node Server.
You should change the ACP port

Type: lsof -i:8443
You should see node running there

[ozarktech (Doug Kuhns)]

@slobera

lsof -i:8443

Looks like it:

lsof -i:8443
COMMAND PID USER FD TYPE DEVICE SIZE/OFF NODE NAME
node 20423 asterisk 13u IPv4 62513055 0t0 TCP phonesystem.companyname.com:pcsync-https (LISTEN)

How can I change the port back to https, or is there another port besides 8443 I can use?

[slobera (Sergio Lobera)]

Type: fwconsole sa ports

See if acp is being forced to https port, if yes, you can run fwconsole sa clearforce and then restart httpd

[ozarktech (Doug Kuhns)]

]# fwconsole sa ports
±-----±------------±------------+
| Port | Name | Force https |
±-----±------------±------------+
| 82 | restapps | Disabled |
| 83 | restapi | Disabled |
| 81 | ucp | Disabled |
| 2001 | acp | Disabled |
| 84 | hpro | Disabled |
| 80 | leport | |
| 3443 | sslrestapps | |
| 2443 | sslrestapi | |
| 4443 | sslucp | |
| 8443 | sslacp | |
| 1443 | sslhpro | |
| 6443 | sslsngphone | |
±-----±------------±------------+

Doesn’t look it’s forced if I’m ready this correctly.
I did try http and port 2001 but I get a This site can’t be reached error.
What next?

[slobera (Sergio Lobera)]

You can manually change the sslacp port, try to edit /etc/httpd/conf.d/schmoozecom.conf with nano or vi and search for 8443 and change it to 9999 or whatever other port you are not using.
After that, just do a systemctl restart httpd
Finally, go to your server using port 9999, and change the port again in system admin > port management (since this manual change will be overwritten)

[ozarktech (Doug Kuhns)]

So i used winscp to opne the schmoozecom.conf file and searched for 8443 but it’s not there…
What’s Node server used for? Can that port be changed / removed?

[slobera (Sergio Lobera)]

sorry, file should be ssl.conf inside conf.d folder

[ozarktech (Doug Kuhns)]

Thanks to @slobera for remoting in and quickly getting the port conflict straightened out! I now have GUI access again.