I have a scenario where a call comes in, it goes to a queue with about 20 agents in it. I have it set to skip busy agents=yes which is great. Everything works the way it should while they’re on a call. However, is there a way to start ringing an extension after its been skipped, but now becomes available?
Meaning, when a call came in, X1000 was on the phone already so they were skipped. Five seconds into the inbound call X1000 gets off the phone and is now available. It never rings X1000, I’m assuming because its been skipped. I thought the Retry timer would address this but that only seems to work if the call gets rejected during ringing.
I’m using FreePBX 220.127.116.11 with Yealink T4X phones
If you need any other info from me, please let me know.