Another thing to note is that from your description, you’re using POTS lines as trunks. In addition to the default 4 or 5 seconds asterisk waits ( unless you hit the # or dial key) before acting on the dialed number, it then has to access the analog line and dial the number.
Is there a way I can bypass the default wait time or auto add the “#” so that it dials right away?
@w5waf That is correct that I am using the POTS lines as trunks, I figured that was part of the problem is the time it takes to dial from asterisk, but I am trying to cut that down as much as possible so asterisk doesn’t wait to send the dialed number out the trunk.
I think your only real option is hitting the “#” key. Where I’ve had to use this, I’ve explained to my users that it’s just like using a cell phone. You dial the number and then hit the “dial” key. They seem to catch on pretty quickly.