Logon/Logoff problems with Queues

General Help
1

Hello…

I have created a Queue in FreePBX and i am trying to use the logon/logoff feature for our agents… I can’t seem to make it work… The only thing i am getting is the dialtone and a disconnected message… That happens in X-Lite softphone or GXP-2000 IP phone… The extension assigned is 700 and i am trying to use 700* and 700**… I have installed PBX in a Flash 1.3 ISO with the latest updates in FreePBX…

I am giving the logs…

-- Executing [800**@from-internal:1] Macro("SIP/300-b6202b40", "agent-del|800|800") in new stack
-- Executing [s@macro-agent-del:1] Wait("SIP/300-b6202b40", "1") in new stack
-- Executing [s@macro-agent-del:2] Macro("SIP/300-b6202b40", "user-callerid|SKIPTTL") in new stack
-- Executing [s@macro-user-callerid:1] Set("SIP/300-b6202b40", "AMPUSER=300") in new stack
-- Executing [s@macro-user-callerid:2] GotoIf("SIP/300-b6202b40", "0?report") in new stack
-- Executing [s@macro-user-callerid:3] ExecIf("SIP/300-b6202b40", "1|Set|REALCALLERIDNUM=300") in new stack
-- Executing [s@macro-user-callerid:4] Set("SIP/300-b6202b40", "AMPUSER=300") in new stack
-- Executing [s@macro-user-callerid:5] Set("SIP/300-b6202b40", "AMPUSERCIDNAME=GXP2000") in new stack
-- Executing [s@macro-user-callerid:6] GotoIf("SIP/300-b6202b40", "0?report") in new stack
-- Executing [s@macro-user-callerid:7] Set("SIP/300-b6202b40", "AMPUSERCID=300") in new stack
-- Executing [s@macro-user-callerid:8] Set("SIP/300-b6202b40", "CALLERID(all)="GXP2000" <300>") in new stack
-- Executing [s@macro-user-callerid:9] Set("SIP/300-b6202b40", "REALCALLERIDNUM=300") in new stack
-- Executing [s@macro-user-callerid:10] ExecIf("SIP/300-b6202b40", "0|Set|CHANNEL(language)=") in new stack
-- Executing [s@macro-user-callerid:11] GotoIf("SIP/300-b6202b40", "1?continue") in new stack
-- Goto (macro-user-callerid,s,20)
-- Executing [s@macro-user-callerid:20] NoOp("SIP/300-b6202b40", "Using CallerID "GXP2000" <300>") in new stack
-- Executing [s@macro-agent-del:3] Read("SIP/300-b6202b40", "CALLBACKNUM|agent-logoff||||") in new stack
-- User disconnected

== Spawn extension (macro-agent-del, s, 3) exited non-zero on ‘SIP/300-b6202b40’ in macro ‘agent-del’
== Spawn extension (macro-agent-del, s, 3) exited non-zero on ‘SIP/300-b6202b40’

Any help will be appreciated…

Thanks in advance…

2

Well, the problem was with the sounds… I found some high quality sounds which replaced the old directory of sounds with a a new one… But in the old one there were some shortcuts, missing in the new folder… One of them was the sound for the agent login… That’s why it worked OK in the FOP panel, but not from the phone itself (couldn’t find the sound file)… When i copied the shortcuts everything worked OK…

Hope this helps someone…