I am trying to find a way to login/logout my dynamic agents from multiple queues using a BLF button on my desk phone.
All of my Agents use the Zulu soft-client, and I have 1 desk phone in front of me that is allowing me to monitor when they are logged in. We had to incorporate multiple queues, and I am having them use the *45 code to log in and out. My BLFs are using the code 45xxx where x is their extension number. This allows me to monitor if they are logged in using the lamp.
However, when I use press this button to log them out manually if they forgot, it acts as if I have used the *45 code and logs me into the queues. I was able to use the individual code when we only had 1 queue, but now cannot use that code since we have multiple queues.
Does anyone know what I can use instead, or am I limited to only viewing if they are logged in?