Calendar module 22.214.171.124. Customer uses receptionist in two different office locations. So at HQ setup Calendar to have receptionist answer on Mon-Wed-Fri and IVR answer on Tues-Thurs while she is offsite. Works great! The challenge comes when management decides to give some time off and close the office early.
I have the calendars setup as recurring, but if I need to alter a day everything beyond that date disappears and I have to recreate the calendar item on the next day. The next time they change the schedule ,which is completely random, then I do this all over again. Setting up remote calendars for all our clients would be a pain.
Can I create a separate calendar item for the date in question and will it override the recurring item on that same day?
I’m spoiled as in Outlook it will give you the option of changing one or all items in the series.
Appreciate anyone’s experience that will make these calendar changes easier.