Live person then IVR

General Help
1

Does anyone know if it might be possible to send an incoming call to a live person (extension) and failover to IVR in the event of a no-answer??

I thought maybe using a queue might be the answer, but unfortunately the caller hears on-hold music while awaiting call pickup…

any hints would be greatly appreciated.

thanks
dave

2

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3

[quote=“daverod”]Does anyone know if it might be possible to send an incoming call to a live person (extension) and failover to IVR in the event of a no-answer??

I thought maybe using a queue might be the answer, but unfortunately the caller hears on-hold music while awaiting call pickup…

any hints would be greatly appreciated.

thanks
dave[/quote]

This turned out to be embarrasingly simple.

I set up a ring group containing just the receptionist’s extension and set “Destination if no answer” to the Main IVR menu…

thanks
Dave