Listen for extension while MOH is playing

quick question, setting it all up with a simple IVR and remapping the hold button, when the person puts the caller on hold which sends it back to the IVR, what happens if that person goes to pick up the call again? do they press hold again and it gets picked up or is there something else that needs to be configured?

No, the ‘persopn’ picks up the caller again and sends her back to the IVR when the remapped hold button is pressed again, this will continue until the ‘person’ stops doing that.

great, just making sure I know what the expected behavior will be so I know what to fix if not working, luckily its only two pieces, IVR and cfg for the phone. IVR is set, just trying to figure out how to deploy the remapped button to 50 phones easily.

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