Let's encrypt token not available? What am i doing wrong?

I think I’m missing something. This is a brand new freepbx install. Im trying to get a new cert, and it keeps failing. 443 and 80 is open to all IP’s in our office firewall. I can hit freepbx on both on the fqdn from both 80, and 443 from outside. But when I try to generate a cert it files with an error “the token not available” But if i copy and paste the token address into my browser its comes up no problem from a remote host.

figured it out, I hadnt configured my hostname yet in system admin

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