We recently got our FreePBX phone system up and running, but my users have reported a problem that I haven’t had any luck figuring out. The labels for our Sangoma s505s (configured through the endpoint manager) are missing. This happens randomly to multiple users; I haven’t been able to reproduce it on command, but I’m told it is often enough that it occurs on 1/3 of all calls.
If the phone happens to be on the correct page, they can still press the corresponding button to perform the action they wanted (in this case, park a call). So, I don’t know if this is a configuration issue or some firmware bug. We only use s505 phones, all configured identically via the endpoint manager, so I don’t have any other phones to test with.
One of my users was able to take a picture of this occurring (caller name and number redacted):
Anyone have any suggestions on what I should do from here?
In the short term, I’ll be asking them to use
##70 to manually park the call (unless someone has a better workaround), until I can figure something out.