Labels for Line Keys Occasionally Disappear During Call

[KELSIT (Kolton)]

We recently got our FreePBX phone system up and running, but my users have reported a problem that I haven’t had any luck figuring out. The labels for our Sangoma s505s (configured through the endpoint manager) are missing. This happens randomly to multiple users; I haven’t been able to reproduce it on command, but I’m told it is often enough that it occurs on 1/3 of all calls.

If the phone happens to be on the correct page, they can still press the corresponding button to perform the action they wanted (in this case, park a call). So, I don’t know if this is a configuration issue or some firmware bug. We only use s505 phones, all configured identically via the endpoint manager, so I don’t have any other phones to test with.

One of my users was able to take a picture of this occurring (caller name and number redacted):

Anyone have any suggestions on what I should do from here?

In the short term, I’ll be asking them to use ##70 to manually park the call (unless someone has a better workaround), until I can figure something out.

[sorvani (Jared Busch)]

Is your firmware up to date?

[KELSIT (Kolton)]

Huh… apparently not. I thought I had selected the newest firmware when I setup the phones… though, given the time it took for AT&T to finally transfer our phone numbers from the other provider, I guess newer versions would have come out. Guess I should have checked that first, regardless of my assumption.

I’ll upgrade my phones to 1.54 and will report back here should it occur again within the next week or two.

[KELSIT (Kolton)]

While I was in the middle of a staggered roll out of the newest firmware, one of the users I had upgraded has reported the same issue. I’ve asked him to take another picture when it happens again, but I personally checked to see that version *.63 was on his phone.

Any other ideas?