I’m trying to figure out if there is a way to have the following scenario:
- External call comes in from PSTN and is answered by reception
- Reception forwards call internally to another xtn
- No answer at xtn after XX seconds so bounce call back to reception but with some way of informing reception
that the call is the same call that was just transferred (ie so that reception doesn’t answer with the normal greeting
but instead can say ‘sorry it doesn’t appear that fred/mary/whoever is not available’
At the moment, reception doesn’t know if the call they are answering is a new call or a call already xfer’d to an internal
extension that didn’t answer.
We are running Asterisk 1.2.14 with FreePBX 2.2.0rc3 and Snom phones (320 and 360).
Any ideas appreciated.