Ivr will not answer if ring time is more than 10 seconds

General Help
1

I have 2 phones in a ring group that handle all outside calls. If the ring group does not answer the call an IVR is supposed to answer. If i set the ring time for more than 10 seconds the IVR will not pick up. The phone continues to ring until the call times out. I have compared all the programming with our other server and it matches exactly. That server has ring time set to 25 seconds. I have also compared the programming on all of our Vega 60G gateways and they all match. Looking for a suggestion on what could possibly be the problem. Thanks

2

Is it possible your provider requires an answer before 10 seconds? On the inbound route try testing with the ‘force answer’ option. There is also a ‘send progress’ option on the ring group you can try. Failing that, a full call trace should tell use what’s happening:
https://wiki.freepbx.org/display/SUP/Providing+Great+Debug#ProvidingGreatDebug-AsteriskLogs-PartII

2 Likes
3

I forgot to add that this only happens on the main number. If i call one of the secondary numbers it will ring for 25 seconds and then the IVR picks up. I also though it was a provider issue but, with the secondary lines working correctly I do not think so

4

Check for FAX detection, which will seize the line and “pre-answer” it. Also, check the logs and see what the PBX is actually doing with the inbound call.

5

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