IVR Suddenly started ignoring DTMF

General Help
1

Hi all,

I have 3 IVR’s set up on our system and they’ve been working flawlessly up until the past few days.

The only thing I can think of that changed is that I installed the new IVR-2.9.0.5 on Sunday.
I started getting complaints on Tuesday so I assume that this is the culprit.

I extracted the tarballs 0.4 and 0.5 and there only seems to be a single line change there. So if that is the problem then it may have been triggered by the install itself.

Last time I had DTMF issues it was from external calls only so I ended up having to set the default dtmfmode=auto (in “Other SIP settings”) and all endpoints set to rfc2833.

This time it’s different as the IVR does not respond to key-presses from either internal or external calls.

Voicemail responds to DTMF just fine.

I have enabled logging of DTMF but see nothing (unless it’s voicemail) in the logs when calling into the IVR and mashing buttons.

I have a log snippet (DTMF logging enabled) at pastebin
http://pastebin.com/YTKh5Hd2

Asterisk (Ver. 1.6.2.17.2)
FreePBX 2.9.0.1 (all modules show as up to date)

Would appreciate any help in tracking this down.

2

Well it’s seems my provider likes to play Musical DTMF (pun fully intended =))

It turns out that the DTMF was working fine from internal phones after all but for some unknown reason I had to set dtmfmode=inband in my sip.conf before they would work for incoming calls.

Just wanted to mark this as solved and leave a note for anyone else running into similar issues.

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