Hi, a strange thing has happenend to the IVR on one of my boxes (FreePBX 13.0.195.19). The IVR was fine up until 2 weeks ago and has been fine for a year previous.
When the call comes in there is nothing and eventually cuts off
The call registers as “answered” in the CDR
The IVR rings through correctly from a test extension that forwards to the IVR
The number rings through to another extension correctly
[2018-11-27 14:09:00] VERBOSE[20187][C-00000075] pbx.c: Executing [s@ivr-2:10] Set("SIP/VOIPMS-IN-159.8.157.212-00000001", "TIMEOUT(digit)=3") in new stack
[2018-11-27 14:09:00] VERBOSE[20187][C-00000075] func_timeout.c: Digit timeout set to 3.000
Prompt is played to caller:
[2018-11-27 14:09:00] VERBOSE[20187][C-00000075] pbx.c: Executing [s@ivr-2:11] ExecIf("SIP/VOIPMS-IN-159.8.157.212-00000001", "1?Background(custom/engorspan_pt2)") in new stack
[2018-11-27 14:09:00] VERBOSE[20187][C-00000075] file.c: <SIP/VOIPMS-IN-159.8.157.212-00000001> Playing 'custom/engorspan_pt2.slin' (language 'en')
[2018-11-27 14:09:18] VERBOSE[20187][C-00000075] pbx.c: Executing [s@ivr-2:12] WaitExten("SIP/VOIPMS-IN-159.8.157.212-00000001", "1,") in new stack
No dtmf input was received from caller:
[2018-11-27 14:09:19] VERBOSE[20187][C-00000075] pbx_builtins.c: Timeout on SIP/VOIPMS-IN-159.8.157.212-00000001, going to 't'
[2018-11-27 14:09:19] VERBOSE[20187][C-00000075] pbx.c: Executing [t@ivr-2:1] Set("SIP/VOIPMS-IN-159.8.157.212-00000001", "TIMEOUT_LOOPCOUNT=1") in new stack
Dialplan looped again with no input and call was terminated. If the caller was attempting to enter dtmf after the prompt, then you have an issue with dtmf recognition over the trunk.
Hi, It was me making a test call from my mobile, I heard nothing, that sounds like one way audio, however a test call via an extension to an extension that forwards to the IVR works perfectly…still one ay audio?
System worked fine for a year, is hosted off site at a data centre and nothing has changed that I´m aware of.
I´ll have a look. I do have othe boxes at the same data centre with no issues. I havent looked at the NAT too much as there werent any issues up until a few weeks ago but I will look there next.