I have an IVR setup for all calls to my main number. There are several options on the ivr 1, 2, 3 and I enabled dial ext directly. When a calls gets to the IVR menu they are not able to dial any extension directly (4 digit exten #). I have tried enabling strict timeout (as well as disabled it). I have added 2 extensions as IVR options (9291 and 9292) and still not working. It appears that about 1 in 5 times or so it works the rest of the time it plays a message “we have not received a valid response”. I set the timeout to different values, turn on and off strict timeout still very random results? My pbx version is FreePBX 22.214.171.124, the ivr app is 126.96.36.199.
The issue appears to be more prevalent if I call the IVR from this or another freepbx, not so often with an analog line.