IVR option different depending on language

[AsherN (Asher Adam)]

I have a multi language IVR. First is a language selection that switches languages and goes to the main IVR. That works. In the main IVR all the options are the same. But, and there’s always a but, one of the option is for customer service. That goes to a queue. Is there a way to send to a different queue depending on selected language? i.e. I press 2, if the language is English it goes to Queue 1, if the language is Spanish it goes to queue 2? Or do I need a separate IVR for each language?

[Stewart1 (Stewart)]

Separate IVR’s is not hard. Open the main IVR, click Duplicate, rename the copy and change option 2.

Or, a Custom Destination with two lines of hand written code can handle the fork.

Or, the Dynamic Routes module should let you do it in the GUI. See

Extension conditional by language

Hello, I setup a freepbx with ivr’s using 2 languages: french and english. Most options refer to ring group. I would like to be able to select a ring group by language or extension by language (ex: I would like if the user is in french, he will be transfered to ring group 209 and if it’s english, it will be transfered to group 219 OR it may also be: if it’s in french, ringroup 209 will ring only extension 301 and 302… if it’s english ringgroup 209 will ring only on extesion 302 and 303.) I’ll…

[lgaetz (Lorne Gaetz)]

You can use the Dynamic Route module to branch the call flow based on the Asterisk channel variable ${CHANNEL(language)}