IVR not playing announcement

General Help
1

Hello,

I have setup a new freepbx system and am learning the config. it seems very nice so far.

I have one issue with the IVR. It is picking up the call, but it’s not playing the announcement I have configured. I have already uploaded the .mp3 file and I can hear it in the browser. However the IVR is working like it does not exist - it’s silent for 10 seconds until time out then it says invalid entry, etc…

Can someone please point me in the right direction?

thank you

2

Did you use the correct audio format? Try recording an announcement on directly and see if that works, more than likely it will. Asterisk recordings must be in a specific audio format to work. Check the wiki for full details, or google “asterisk audio”.

3

thanks that must be it. the test recording thru the phone worked.

do you know the path to the audio files? I would like to delete them from the disk.

thanks much

4

Off the top of my head try:
/var/lib/asterisk/sounds/custom