It’s been a about 6 months since I last setup a PBX, and on a new PBX installation for a client, I cannot figure out why the IVR beeps very loudly before playing the announcement. I’ve searched through inbound routes, time conditions, systems recordings, and IVR settings to try and find out how to disable this. It’s very loud.
I do not have any call recordings set up
Provide a call trace:
https://wiki.freepbx.org/display/SUP/Providing+Great+Debug#ProvidingGreatDebug-AsteriskLogs
. VERBOSE… pbx.c: Executing . Return(“SIP/fpbx-1-REMOVED”, “”) in new stack
. VERBOSE… app_stack.c: Spawn extension (ivr-2, h, 1) exited non-zero on ‘SIP/fpbx-1-REMOVED’
. VERBOSE… app_stack.c: SIP/fpbx-1-REMOVED Internal Gosub(crm-hangup,s,1) complete GOSUB_RETVAL=
. VERBOSE… netsock2.c: Using SIP RTP TOS bits 184
. VERBOSE… netsock2.c: Using SIP RTP CoS mark 5
. VERBOSE… pbx.c: Executing . Set(“SIP/fpbx-1-REMOVED”, “__DIRECTION=INBOUND”) in new stack
. VERBOSE… pbx.c: Executing . Gosub(“SIP/fpbx-1-REMOVED”, “sub-record-check,s,1(in,REMOVED,dontcare)”) in new stack
. VERBOSE… pbx.c: Executing . GotoIf(“SIP/fpbx-1-REMOVED”, “0?initialized”) in new stack
. VERBOSE… pbx.c: Executing . Set(“SIP/fpbx-1-REMOVED”, “__REC_STATUS=INITIALIZED”) in new stack
. VERBOSE… pbx.c: Executing . Set(“SIP/fpbx-1-REMOVED00000126”, “NOW=1531520005”) in new stack
. VERBOSE… pbx.c: Executing . Set(“SIP/fpbx-1-REMOVED00000126”, “__DAY=13”) in new stack
. VERBOSE… pbx.c: Executing . Set(“SIP/fpbx-1-REMOVED00000126”, “__MONTH=07”) in new stack
. VERBOSE… pbx.c: Executing . Set(“SIP/fpbx-1-REMOVED00000126”, “__YEAR=2018”) in new stack
. VERBOSE… pbx.c: Executing . Set(“SIP/fpbx-1-REMOVED00000126”, “__TIMESTR=20180713-161325”) in new stack
. VERBOSE… pbx.c: Executing . Set(“SIP/fpbx-1-REMOVED”, “__FROMEXTEN=unknown”) in new stack
. VERBOSE… pbx.c: Executing . Set(“SIP/fpbx-1-REMOVED”, “__MON_FMT=wav”) in new stack
. VERBOSE… pbx.c: Executing . NoOp(“SIP/fpbx-1-REMOVED”, “Recordings initialized”) in new stack
. VERBOSE… pbx.c: Executing . ExecIf(“SIP/fpbx-1-REMOVED”, “0?Set(ARG3=dontcare)”) in new stack
. VERBOSE… pbx.c: Executing . Set(“SIP/fpbx-1-REMOVED”, “REC_POLICY_MODE_SAVE=”) in new stack
. VERBOSE… pbx.c: Executing . ExecIf(“SIP/fpbx-1-REMOVED”, “0?Set(REC_STATUS=NO)”) in new stack
. VERBOSE… pbx.c: Executing . GotoIf(“SIP/fpbx-1-REMOVED”, “2?checkaction”) in new stack
. VERBOSE… pbx_builtins.c: Goto (sub-record-check,s,17)
. VERBOSE… pbx.c: Executing . GotoIf(“SIP/fpbx-1-REMOVED”, “1?sub-record-check,in,1”) in new stack
. VERBOSE… pbx_builtins.c: Goto (sub-record-check,in,1)
. VERBOSE… pbx.c: Executing . NoOp(“SIP/fpbx-1-REMOVED”, “Inbound Recording Check to REMOVED”) in new stack
. VERBOSE… pbx.c: Executing . Set(“SIP/fpbx-1-REMOVED”, “FROMEXTEN=unknown”) in new stack
. VERBOSE… pbx.c: Executing . ExecIf(“SIP/fpbx-1-REMOVED”, “11?Set(FROMEXTEN=1REMOVED)”) in new stack
. VERBOSE… pbx.c: Executing . Gosub(“SIP/fpbx-1-REMOVED”, “recordcheck,1(dontcare,in,REMOVED)”) in new stack
. VERBOSE… pbx.c: Executing . NoOp(“SIP/fpbx-1-REMOVED”, “Starting recording check against dontcare”) in new stack
. VERBOSE… pbx.c: Executing . Goto(“SIP/fpbx-1-REMOVED”, “dontcare”) in new stack
. VERBOSE… pbx_builtins.c: Goto (sub-record-check,recordcheck,3)
. VERBOSE… pbx.c: Executing . Return(“SIP/fpbx-1-REMOVED”, “”) in new stack
. VERBOSE… pbx.c: Executing . Return(“SIP/fpbx-1-REMOVED”, “”) in new stack
. VERBOSE… pbx.c: Executing . Set(“SIP/fpbx-1-REMOVED”, “CHANNEL(tonezone)=us”) in new stack
. VERBOSE… pbx.c: Executing . Set(“SIP/fpbx-1-REMOVED”, “__FROM_DID=REMOVED”) in new stack
. VERBOSE… pbx.c: Executing . Set(“SIP/fpbx-1-REMOVED”, “returnhere=1”) in new stack
. VERBOSE… pbx.c: Executing . Gosub(“SIP/fpbx-1-REMOVED”, “app-blacklist-check,s,1()”) in new stack
. VERBOSE… pbx.c: Executing . GotoIf(“SIP/fpbx-1-REMOVED”, “0?blacklisted”) in new stack
. VERBOSE… pbx.c: Executing . Set(“SIP/fpbx-1-REMOVED”, “CALLED_BLACKLIST=1”) in new stack
. VERBOSE… pbx.c: Executing . Return(“SIP/fpbx-1-REMOVED”, “”) in new stack
. VERBOSE… pbx.c: Executing . Set(“SIP/fpbx-1-REMOVED”, “CDR(did)=REMOVED”) in new stack
. VERBOSE… pbx.c: Executing . GotoIf(“SIP/fpbx-1-REMOVED”, “0?”) in new stack
. VERBOSE… pbx.c: Executing . ExecIf(“SIP/fpbx-1-REMOVED”, “0 ?Set(CALLERID(name)=1REMOVED)”) in new stack
. VERBOSE… pbx.c: Executing . Set(“SIP/fpbx-1-REMOVED”, “__MOHCLASS=”) in new stack
. VERBOSE… pbx.c: Executing . Set(“SIP/fpbx-1-REMOVED”, “__REVERSAL_REJECT=FALSE”) in new stack
. VERBOSE… pbx.c: Executing . GotoIf(“SIP/fpbx-1-REMOVED”, “1?post-reverse-charge”) in new stack
. VERBOSE… pbx_builtins.c: Goto (from-pstn,REMOVED,14)
. VERBOSE… pbx.c: Executing . NoOp(“SIP/fpbx-1-REMOVED”, “”) in new stack
. VERBOSE… pbx.c: Executing . Set(“SIP/fpbx-1-REMOVED”, “__CALLINGNAMEPRES_SV=allowed_not_screened”) in new stack
. VERBOSE… pbx.c: Executing . Set(“SIP/fpbx-1-REMOVED”, “__CALLINGNUMPRES_SV=allowed_not_screened”) in new stack
. VERBOSE… pbx.c: Executing . Set(“SIP/fpbx-1-REMOVED”, “CALLERID(name-pres)=allowed_not_screened”) in new stack
. VERBOSE… pbx.c: Executing . Set(“SIP/fpbx-1-REMOVED”, “CALLERID(num-pres)=allowed_not_screened”) in new stack
. VERBOSE… pbx.c: Executing . NoOp(“SIP/fpbx-1-REMOVED”, “CallerID Entry Point”) in new stack
. VERBOSE… pbx.c: Executing . Set(“SIP/fpbx-1-REMOVED”, “__CRM_DIRECTION=INBOUND”) in new stack
. VERBOSE… pbx.c: Executing . Set(“SIP/fpbx-1-REMOVED”, “__CRM_SOURCE=1REMOVED”) in new stack
. VERBOSE… pbx.c: Executing . Set(“SIP/fpbx-1-REMOVED”, “__CRM_LINKEDID=REMOVED”) in new stack
. VERBOSE… pbx.c: Executing . ExecIf(“SIP/fpbx-1-REMOVED”, “1?Set(CHANNEL(hangup_handler_push)=crm-hangup,s,1)”) in new stack
. VERBOSE… pbx.c: Executing . Goto(“SIP/fpbx-1-REMOVED”, “timeconditions,3,1”) in new stack
. VERBOSE… pbx_builtins.c: Goto (timeconditions,3,1)
. VERBOSE… pbx.c: Executing . Set(“SIP/fpbx-1-REMOVED”, “DB(TC/3/INUSESTATE)=INUSE”) in new stack
. VERBOSE… pbx.c: Executing . Set(“SIP/fpbx-1-REMOVED”, “DB(TC/3/NOT_INUSESTATE)=NOT_INUSE”) in new stack
. VERBOSE… pbx.c: Executing . NoOp(“SIP/fpbx-1-REMOVED”, “TIMENOW: 16:13,Fri,13,Jul”) in new stack
. VERBOSE… pbx.c: Executing . NoOp(“SIP/fpbx-1-REMOVED”, “TIMEMATCHED: FALSE”) in new stack
. VERBOSE… pbx.c: Executing . GotoIfTime(“SIP/fpbx-1-REMOVED”, “09:00-16:00,mon-thu,1,may-sep?truestate”) in new stack
. VERBOSE… pbx.c: Executing . GotoIf(“SIP/fpbx-1-REMOVED”, “1?truegoto”) in new stack
. VERBOSE… pbx_builtins.c: Goto (timeconditions,3,16)
. VERBOSE… pbx.c: Executing . Set(“SIP/fpbx-1-REMOVED”, “DEVICE_STATE(Custom:TC3)=NOT_INUSE”) in new stack
. VERBOSE… pbx.c: Executing . ExecIf(“SIP/fpbx-1-REMOVED”, “0?Set(DEVICE_STATE(Custom:TCSTICKY)=INUSE)”) in new stack
. VERBOSE… pbx.c: Executing . GotoIf(“SIP/fpbx-1-REMOVED”, “1?ivr-2,s,1”) in new stack
. VERBOSE… pbx_builtins.c: Goto (ivr-2,s,1)
. VERBOSE… pbx.c: Executing . Set(“SIP/fpbx-1-REMOVED”, “INVALID_LOOPCOUNT=0”) in new stack
. VERBOSE… pbx.c: Executing . Set(“SIP/fpbx-1-REMOVED”, “_IVR_CONTEXT_ivr-2=”) in new stack
. VERBOSE… pbx.c: Executing . Set(“SIP/fpbx-1-REMOVED”, “_IVR_CONTEXT=ivr-2”) in new stack
. VERBOSE… pbx.c: Executing . Set(“SIP/fpbx-1-REMOVED”, “__IVR_RETVM=”) in new stack
. VERBOSE… pbx.c: Executing . GotoIf(“SIP/fpbx-1-REMOVED”, “0?skip”) in new stack
. VERBOSE… pbx.c: Executing . Answer(“SIP/fpbx-1-REMOVED”, “”) in new stack
. VERBOSE… pbx.c: Executing . Wait(“SIP/fpbx-1-REMOVED”, “1”) in new stack
. VERBOSE… pbx.c: Executing . Set(“SIP/fpbx-1-REMOVED”, “IVR_MSG=custom/bhours”) in new stack
. VERBOSE… pbx.c: Executing . Set(“SIP/fpbx-1-REMOVED”, “TIMEOUT(digit)=3”) in new stack
. VERBOSE… func_timeout.c: Digit timeout set to 3.000
. VERBOSE… pbx.c: Executing . ExecIf(“SIP/fpbx-1-REMOVED”, “1?Background(custom/bhours)”) in new stack
. VERBOSE… file.c: <SIP/fpbx-1-REMOVED> Playing ‘custom/bhours.slin’ (language ‘en’)
. VERBOSE… pbx.c: Spawn extension (ivr-2, s, 10) exited non-zero on ‘SIP/fpbx-1-REMOVED’
. VERBOSE… pbx.c: Executing . Hangup(“SIP/fpbx-1-REMOVED”, “”) in new stack
. VERBOSE… pbx.c: Spawn extension (ivr-2, h, 1) exited non-zero on ‘SIP/fpbx-1-REMOVED’
. VERBOSE… app_stack.c: SIP/fpbx-1-REMOVED Internal Gosub(crm-hangup,s,1) start
. VERBOSE… pbx.c: Executing . NoOp(“SIP/fpbx-1-REMOVED”, “Sending Hangup to CRM”) in new stack
. VERBOSE… pbx.c: Executing . NoOp(“SIP/fpbx-1-REMOVED”, “HANGUP CAUSE: 16”) in new stack
. VERBOSE… pbx.c: Executing . ExecIf(“SIP/fpbx-1-REMOVED”, “0?Set(__CRM_VOICEMAIL=)”) in new stack
. VERBOSE… pbx.c: Executing . NoOp(“SIP/fpbx-1-REMOVED”, “MASTER CHANNEL: REMOVED = REMOVED”) in new stack
. VERBOSE… pbx.c: Executing . GotoIf(“SIP/fpbx-1-REMOVED”, “0?return”) in new stack
. VERBOSE… pbx.c: Executing . Set(“SIP/fpbx-1-REMOVED”, “__CRM_HANGUP=1”) in new stack
. VERBOSE… pbx.c: Executing . AGI(“SIP/fpbx-1-REMOVED”, “sangomacrm.agi”) in new stack
Can you confirm that the beep is not part of the recording custom/bhours.slin’ by playing the recording? Maybe someone pressed a phone key while recording it (assuming they did so from the phone)?
@comtech You’re right! Somehow a beep got recorded in there. Not sure how, just had the client record over their phone extension… very odd, never had a beep recorded like that. THANK YOU!
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don’t forget to make your thread resolved if it is.
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