IVR Help requested

FreePBX Installation / Upgrade
1

I have freePBX on Trixbox 2.4. All modules are added, but when I choose IVR, there is nor “recordings” option. What am I missing?

David

2

If I understand you correctly, you need to go to the “System Recordings” under Setup|Internal Options and Configuration, create your recording(s) then you can add it to your IVR under Announcements.

3

I created a recording, but the option for recording (or announcement) does not appear in the IVR section. The only options shown are: Ring Groups, Phone Book, IVR, Terminate Call, Extensions, and Voicemail. No custom app, announcement, or recordings.

David

4

Could you give an example of what you want to accomplish? For example, “A call comes in, and you want them to hear yada yada”. I am thinking that you may want to have multiple senarios.

Tom C

5

Thanks, Tom. I wasn’t configuring the IVR properly. Even though the recordings section was not present, I was not putting the recorded greeting in the Announcement field. I had done this about a year ago, but was not thinking it through properly on this one.

Thanks, for the help.

David