Hi Group, have a quick question.
We have an IVR that allows a user to press 1, 2, or 3 for various department queues.
We also have extensions in the 1XX range.
I created a ring group the other day in the 2XX range and for the heck of it I decided to try it from an outside line. I wanted to make sure an outside user could not dial the 2XX group. And they cannot so that is good.
But what I did notice is that since there are no extensions in the 2XX range, what asterisk did when I typed in 2XX is simply move the call to a queue represented by digit 2. It interpreted my entry as just 2.
Do I have this mis-configured or is this just the expected behavior?
Thanks.