Hello,
I am a first time user of Asterisk/FreePBX which has been a great learning
process! I was on my final stage today of building a Asterisk PBX
(Asterisk Now 6.12) but ran into a complication with IVR going to a Call
Group which I think is related either to me mis-using the incorrect
feature or not understanding the IVR options correctly. My calls come
in via a inbound route that performs a time condition check and if the
time condition check passes it puts the call to the IVR, the IVR plays a
message and allows for direct extension dialling. If the user makes no
selection after the timeout of the IVR (which I have set to 5 seconds)
the IVR has been setup to pass the call to a call group, however when
the call group rings it rings the first phone once in the call group and
hangs up (the extension being rung shows one missed calls). I am not
sure what information you need to be able to help so please feel free to
let me know.
I have tried the call group and extensions individually taking the IVR out of the equation and the same issue does not occur.
Thanks.