IVR & Call Group Issue


I am a first time user of Asterisk/FreePBX which has been a great learning
process! I was on my final stage today of building a Asterisk PBX
(Asterisk Now 6.12) but ran into a complication with IVR going to a Call
Group which I think is related either to me mis-using the incorrect
feature or not understanding the IVR options correctly. My calls come
in via a inbound route that performs a time condition check and if the
time condition check passes it puts the call to the IVR, the IVR plays a
message and allows for direct extension dialling. If the user makes no
selection after the timeout of the IVR (which I have set to 5 seconds)
the IVR has been setup to pass the call to a call group, however when
the call group rings it rings the first phone once in the call group and
hangs up (the extension being rung shows one missed calls). I am not
sure what information you need to be able to help so please feel free to
let me know.

I have tried the call group and extensions individually taking the IVR out of the equation and the same issue does not occur.


Change the ring strategy to the one that you like and also the ring time.