IVR Audio dead air

I have a wav file I am trying to use in my IVR. The logs show it’s playing but its dead air. I converted it to mono with same results. I would like to have the highest possible quality as well. What is the process of converting the file so I get the best quality and supported method. I have tried using audicity with no luck

From the asterisk CLI , do

file convert

it may give you a starting point but if you are using *.wav then from bash

file yourfile.wav should return

RIFF (little-endian) data, WAVE audio, Microsoft PCM, 16 bit, mono 8000 Hz

if you have a newer sox then

sox --i yourfile.whatever

would give you a lot more clues.

thank you I’ll try that

No luck. I have tried converting them over and over still dead air

Sorry but I have to just state, If your format is acceptable to the channel and your chosen codec can use/convert it and the permissions on that file allow the asterisk user can read that file, and it still “doesn’t work” then you did something wrong., maybe you need a consultant/‘paid support’ thingy