IVR and Voicemails?

Greetings all,

We currently have FreePBX installed with Asterix, we have an IVR setup with a Directory, however we are trying to see if it is possible that when a user transfers to an extension and receives the voicemail greeting if it is possible for them to press “0” or any other key to return to the menu without having to leave a voicemail. Is that available within the system, i have not been able to locate the proper settings.

Thanks in advance,

Eric

http://www.asteriskdocs.org/en/3rd_Edition/asterisk-book-html-chunk/Voicemail_id263499.html

operator option.

This can be set in “General Settings” (operator extension). Also you may need to go into Voicemail Admin (under Tools) and set “operator” to yes.