Hi,
I recently upgraded my FreePBX in two separate locations from version 2.5 to 2.8.
Both PBXs got outbound route and trunk configured to use dialing pattern from each other extensions list i.e:
location1: Extensions from 700 to 799 and route to location2 to with pattern 8XX
location2: Extensions from 800 to 899 and route to location1 to with pattern 7XX
Now… When someone is calling from office to office for example person 719 is calling person 888 everything is working fine. But when someone is calling from outside he connects our IVR tree (same in both locations) and at the end he is asked to dial an extension.
Before upgrade he could dial extensions from both locations but now when he dial an extension from other location than the IVR he is currently using there is error message that the are no extensions available.
Everything was working fine before upgrade. I checked the IVR tree and it is configured as follows:
Enable Direct Dial -> Checked
- Terminate Call Hangup
0 Ring Groups "Front Desk"
t Trunks “InterOffice” <- trunk that connects both locations
I would appreciate any help
Best Regards
Grzegorz Osiński