Forgive me if this is in the wrong place but here goes.
We have an IVR and when you dial the number from inside the place where the server is or from outside (say on a cell phone) the speach of the ivr (me speakeing) is slow and broken.
If you dial 123 internally this is also the same.
BUT… When you are on a person to person call, the call is perfect regardless of where the call is placed.
I am NOT great with Linux so forgive me in advance!
Ask me not which version we are on, I can tell you that it went from Blue to Green!
can someone advise please? This is soooo embarasing when people call us.
Remeber i’ll need simple step by step steps please…
Now we need to know what sort of machine FreePBX is installed on and how it was installed, also what version of Asterisk are you using and how you are connected to the internet.
The machine is a HP Microserver with 8GB Ram, not sure how to tell you the Asterisk version but can tell you that the machine is behind a firewall with all needed ports opened to the Freepbx IP. For ref, the router is a Ubiquiti Edgrouter. The machine was installed in May 2019 by a friends company who are not around anymore. I was a distro install from a USB pen from memory if that helps.
This quality issue has only recently started (last 3 or so months)
, look at the bottom of that page for your ‘version’