IVR - After playing the extension list is not returning to the IVR

Hi,

After playing the extension list is not returning to the default IVR menu.

IVR Entries
9 → Play recording → Extension List

The extension list was recorded and uploaded to “System Records”

The log showing: (phone numbers were changed to from = 0987654321 to=1234567890)

[2017-07-18 15:30:22] VERBOSE[2960][C-000030f3] netsock2.c: Using SIP RTP TOS bits 184
[2017-07-18 15:30:22] VERBOSE[2960][C-000030f3] netsock2.c: Using SIP RTP CoS mark 5
[2017-07-18 15:30:22] VERBOSE[20780][C-000030f3] pbx.c: Executing [[email protected]:1] Set(“SIP/VI OUT-000011ee”, “__DIRECTION=INBOUND”) in new stack
[2017-07-18 15:30:22] VERBOSE[20780][C-000030f3] pbx.c: Executing [[email protected]:2] Gosub(“SIP/VI OUT-000011ee”, “app-blacklist-check,s,1()”) in new stack
[2017-07-18 15:30:22] VERBOSE[20780][C-000030f3] pbx.c: Executing [[email protected]:1] GotoIf(“SIP/VI OUT-000011ee”, “0?blacklisted”) in new stack
[2017-07-18 15:30:22] VERBOSE[20780][C-000030f3] pbx.c: Executing [[email protected]:2] Set(“SIP/VI OUT-000011ee”, “CALLED_BLACKLIST=1”) in new stack
[2017-07-18 15:30:22] VERBOSE[20780][C-000030f3] pbx.c: Executing [[email protected]:3] Return(“SIP/VI OUT-000011ee”, “”) in new stack
[2017-07-18 15:30:22] VERBOSE[20780][C-000030f3] pbx.c: Executing [[email protected]:3] Set(“SIP/VI OUT-000011ee”, “__FROM_DID=1234567890”) in new stack
[2017-07-18 15:30:22] VERBOSE[20780][C-000030f3] pbx.c: Executing [[email protected]:4] Set(“SIP/VI OUT-000011ee”, “CDR(did)=1234567890”) in new stack
[2017-07-18 15:30:22] VERBOSE[20780][C-000030f3] pbx.c: Executing [[email protected]:5] ExecIf(“SIP/VI OUT-000011ee”, “0 ?Set(CALLERID(name)=10987654321)”) in new stack
[2017-07-18 15:30:22] VERBOSE[20780][C-000030f3] pbx.c: Executing [[email protected]:6] Set(“SIP/VI OUT-000011ee”, “__MOHCLASS=”) in new stack
[2017-07-18 15:30:22] VERBOSE[20780][C-000030f3] pbx.c: Executing [[email protected]:7] Set(“SIP/VI OUT-000011ee”, “__REVERSAL_REJECT=FALSE”) in new stack
[2017-07-18 15:30:22] VERBOSE[20780][C-000030f3] pbx.c: Executing [[email protected]:8] GotoIf(“SIP/VI OUT-000011ee”, “1?post-reverse-charge”) in new stack
[2017-07-18 15:30:22] VERBOSE[20780][C-000030f3] pbx_builtins.c: Goto (from-pstn,1234567890,10)
[2017-07-18 15:30:22] VERBOSE[20780][C-000030f3] pbx.c: Executing [[email protected]:10] NoOp(“SIP/VI OUT-000011ee”, “”) in new stack
[2017-07-18 15:30:22] VERBOSE[20780][C-000030f3] pbx.c: Executing [[email protected]:11] Set(“SIP/VI OUT-000011ee”, “__CALLINGNAMEPRES_SV=allowed_not_screened”) in new stack
[2017-07-18 15:30:22] VERBOSE[20780][C-000030f3] pbx.c: Executing [[email protected]:12] Set(“SIP/VI OUT-000011ee”, “__CALLINGNUMPRES_SV=allowed_not_screened”) in new stack
[2017-07-18 15:30:22] VERBOSE[20780][C-000030f3] pbx.c: Executing [[email protected]:13] Set(“SIP/VI OUT-000011ee”, “CALLERID(name-pres)=allowed_not_screened”) in new stack
[2017-07-18 15:30:22] VERBOSE[20780][C-000030f3] pbx.c: Executing [[email protected]:14] Set(“SIP/VI OUT-000011ee”, “CALLERID(num-pres)=allowed_not_screened”) in new stack
[2017-07-18 15:30:23] VERBOSE[20780][C-000030f3] pbx.c: Executing [[email protected]:15] NoOp(“SIP/VI OUT-000011ee”, “CallerID Entry Point”) in new stack
[2017-07-18 15:30:23] VERBOSE[20780][C-000030f3] pbx.c: Executing [[email protected]:16] Set(“SIP/VI OUT-000011ee”, “__CRM_DIRECTION=INBOUND”) in new stack
[2017-07-18 15:30:23] VERBOSE[20780][C-000030f3] pbx.c: Executing [[email protected]:17] Set(“SIP/VI OUT-000011ee”, “__CRM_SOURCE=10987654321”) in new stack
[2017-07-18 15:30:23] VERBOSE[20780][C-000030f3] pbx.c: Executing [[email protected]:18] Set(“SIP/VI OUT-000011ee”, “__CRM_LINKEDID=1500409822.34879”) in new stack
[2017-07-18 15:30:23] VERBOSE[20780][C-000030f3] pbx.c: Executing [[email protected]:19] ExecIf(“SIP/VI OUT-000011ee”, “1?Set(CHANNEL(hangup_handler_push)=crm-hangup,s,1)”) in new stack
[2017-07-18 15:30:23] VERBOSE[20780][C-000030f3] pbx.c: Executing [[email protected]:20] Goto(“SIP/VI OUT-000011ee”, “ivr-3,s,1”) in new stack
[2017-07-18 15:30:23] VERBOSE[20780][C-000030f3] pbx_builtins.c: Goto (ivr-3,s,1)
[2017-07-18 15:30:23] VERBOSE[20780][C-000030f3] pbx.c: Executing [[email protected]:1] Set(“SIP/VI OUT-000011ee”, “INVALID_LOOPCOUNT=0”) in new stack
[2017-07-18 15:30:23] VERBOSE[20780][C-000030f3] pbx.c: Executing [[email protected]:2] Set(“SIP/VI OUT-000011ee”, “_IVR_CONTEXT_ivr-3=”) in new stack
[2017-07-18 15:30:23] VERBOSE[20780][C-000030f3] pbx.c: Executing [[email protected]:3] Set(“SIP/VI OUT-000011ee”, “_IVR_CONTEXT=ivr-3”) in new stack
[2017-07-18 15:30:23] VERBOSE[20780][C-000030f3] pbx.c: Executing [[email protected]:4] Set(“SIP/VI OUT-000011ee”, “__IVR_RETVM=RETURN”) in new stack
[2017-07-18 15:30:23] VERBOSE[20780][C-000030f3] pbx.c: Executing [[email protected]:5] GotoIf(“SIP/VI OUT-000011ee”, “0?skip”) in new stack
[2017-07-18 15:30:23] VERBOSE[20780][C-000030f3] pbx.c: Executing [[email protected]:6] Answer(“SIP/VI OUT-000011ee”, “”) in new stack
[2017-07-18 15:30:23] VERBOSE[20780][C-000030f3] pbx.c: Executing [[email protected]:7] Wait(“SIP/VI OUT-000011ee”, “1”) in new stack
[2017-07-18 15:30:24] VERBOSE[20780][C-000030f3] pbx.c: Executing [[email protected]:8] Set(“SIP/VI OUT-000011ee”, “IVR_MSG=custom/Greeting”) in new stack
[2017-07-18 15:30:24] VERBOSE[20780][C-000030f3] pbx.c: Executing [[email protected]:9] Set(“SIP/VI OUT-000011ee”, “TIMEOUT(digit)=3”) in new stack
[2017-07-18 15:30:24] VERBOSE[20780][C-000030f3] func_timeout.c: Digit timeout set to 3.000
[2017-07-18 15:30:24] VERBOSE[20780][C-000030f3] pbx.c: Executing [[email protected]:10] ExecIf(“SIP/VI OUT-000011ee”, “1?Background(custom/Greeting)”) in new stack
[2017-07-18 15:30:24] VERBOSE[20780][C-000030f3] file.c: <SIP/VI OUT-000011ee> Playing ‘custom/Greeting.slin’ (language ‘en’)
[2017-07-18 15:30:28] VERBOSE[20780][C-000030f3] pbx.c: Executing [[email protected]:1] GotoIf(“SIP/VI OUT-000011ee”, “1?play-system-recording,71,1:,return,1”) in new stack
[2017-07-18 15:30:28] VERBOSE[20780][C-000030f3] pbx_builtins.c: Goto (play-system-recording,71,1)
[2017-07-18 15:30:28] VERBOSE[20780][C-000030f3] pbx.c: Executing [[email protected]:1] Answer(“SIP/VI OUT-000011ee”, “”) in new stack
[2017-07-18 15:30:28] VERBOSE[20780][C-000030f3] pbx.c: Executing [[email protected]:2] Playback(“SIP/VI OUT-000011ee”, “custom/FPBXDirectoryList”) in new stack
[2017-07-18 15:30:28] VERBOSE[20780][C-000030f3] file.c: <SIP/VI OUT-000011ee> Playing ‘custom/FPBXDirectoryList.slin’ (language ‘en’)
[2017-07-18 15:30:31] VERBOSE[2910][C-00000000] pbx.c: Executing [[email protected]_message_context:1] Set(“Message/ast_msg_queue”, “MESSAGE(custom_data)=mark_all_outbound”) in new stack
[2017-07-18 15:30:31] VERBOSE[2910][C-00000000] pbx.c: Executing [[email protected]_message_context:2] Set(“Message/ast_msg_queue”, “MESSAGE_DATA(X-Digium-AppServer-Response-URI)=sip:192.168.1.59:5060”) in new stack
[2017-07-18 15:30:31] VERBOSE[2910][C-00000000] pbx.c: Executing [[email protected]_message_context:3] Set(“Message/ast_msg_queue”, “MESSAGE_DATA(X-Digium-AppServer-Response-FullContact)=”) in new stack
[2017-07-18 15:30:31] VERBOSE[2910][C-00000000] pbx.c: Executing [[email protected]_message_context:4] MessageSend(“Message/ast_msg_queue”, “digium_phone:blah”) in new stack
[2017-07-18 15:30:31] VERBOSE[2910][C-00000000] pbx.c: Executing [[email protected]_message_context:5] Hangup(“Message/ast_msg_queue”, “”) in new stack
[2017-07-18 15:30:31] VERBOSE[3303] config.c: Parsing ‘/var/spool/asterisk/voicemail/default/1010/INBOX/msg0000.txt’: Found
[2017-07-18 15:30:31] VERBOSE[3303] config.c: Parsing ‘/var/spool/asterisk/voicemail/default/1010/INBOX/msg0001.txt’: Found
[2017-07-18 15:30:31] VERBOSE[3303] config.c: Parsing ‘/var/spool/asterisk/voicemail/default/1010/INBOX/msg0002.txt’: Found
[2017-07-18 15:30:31] VERBOSE[2910][C-00000000] pbx.c: Spawn extension (dpma_message_context, proxy, 5) exited non-zero on ‘Message/ast_msg_queue’
[2017-07-18 15:30:31] VERBOSE[2910][C-00000000] pbx.c: Executing [[email protected]_message_context:1] Set(“Message/ast_msg_queue”, “MESSAGE(custom_data)=mark_all_outbound”) in new stack
[2017-07-18 15:30:31] VERBOSE[2910][C-00000000] pbx.c: Executing [[email protected]_message_context:2] Set(“Message/ast_msg_queue”, “TMP_RESPONSE_URI=sip:192.168.1.59:5060”) in new stack
[2017-07-18 15:30:31] VERBOSE[2910][C-00000000] pbx.c: Executing [[email protected]_message_context:3] Set(“Message/ast_msg_queue”, “MESSAGE_DATA(Request-URI)=”) in new stack
[2017-07-18 15:30:31] VERBOSE[2910][C-00000000] pbx.c: Executing [[email protected]_message_context:4] Set(“Message/ast_msg_queue”, “MESSAGE_DATA(X-Digium-AppServer-Response-URI)=”) in new stack
[2017-07-18 15:30:31] VERBOSE[2910][C-00000000] pbx.c: Executing [[email protected]_message_context:5] Set(“Message/ast_msg_queue”, “MESSAGE_DATA(X-Digium-AppServer-Response-FullContact)=”) in new stack
[2017-07-18 15:30:31] VERBOSE[2910][C-00000000] pbx.c: Executing [[email protected]_message_context:6] MessageSend(“Message/ast_msg_queue”, “sip:192.168.1.59:5060,proxy”) in new stack
[2017-07-18 15:30:31] VERBOSE[2910][C-00000000] pbx.c: Executing [[email protected]_message_context:7] Hangup(“Message/ast_msg_queue”, “”) in new stack
[2017-07-18 15:30:31] VERBOSE[2910][C-00000000] pbx.c: Spawn extension (dpma_message_context, digium_phone_module, 7) exited non-zero on ‘Message/ast_msg_queue’
[2017-07-18 15:30:31] VERBOSE[2910][C-00000000] pbx.c: Executing [[email protected]_message_context:1] Set(“Message/ast_msg_queue”, “MESSAGE(custom_data)=mark_all_outbound”) in new stack
[2017-07-18 15:30:31] VERBOSE[2910][C-00000000] pbx.c: Executing [[email protected]_message_context:2] Set(“Message/ast_msg_queue”, “TMP_RESPONSE_URI=sip:192.168.1.59:5060”) in new stack
[2017-07-18 15:30:31] VERBOSE[2910][C-00000000] pbx.c: Executing [[email protected]_message_context:3] Set(“Message/ast_msg_queue”, “MESSAGE_DATA(Request-URI)=”) in new stack
[2017-07-18 15:30:31] VERBOSE[2910][C-00000000] pbx.c: Executing [[email protected]_message_context:4] Set(“Message/ast_msg_queue”, “MESSAGE_DATA(X-Digium-AppServer-Response-URI)=”) in new stack
[2017-07-18 15:30:31] VERBOSE[2910][C-00000000] pbx.c: Executing [[email protected]_message_context:5] Set(“Message/ast_msg_queue”, “MESSAGE_DATA(X-Digium-AppServer-Response-FullContact)=”) in new stack
[2017-07-18 15:30:31] VERBOSE[2910][C-00000000] pbx.c: Executing [[email protected]_message_context:6] MessageSend(“Message/ast_msg_queue”, “sip:192.168.1.59:5060,proxy”) in new stack
[2017-07-18 15:30:31] VERBOSE[2910][C-00000000] pbx.c: Executing [[email protected]_message_context:7] Hangup(“Message/ast_msg_queue”, “”) in new stack
[2017-07-18 15:30:31] VERBOSE[2910][C-00000000] pbx.c: Spawn extension (dpma_message_context, digium_phone_module, 7) exited non-zero on ‘Message/ast_msg_queue’
[2017-07-18 15:30:31] VERBOSE[2910][C-00000000] pbx.c: Executing [[email protected]_message_context:1] Set(“Message/ast_msg_queue”, “MESSAGE(custom_data)=mark_all_outbound”) in new stack
[2017-07-18 15:30:31] VERBOSE[2910][C-00000000] pbx.c: Executing [[email protected]_message_context:2] Set(“Message/ast_msg_queue”, “TMP_RESPONSE_URI=sip:192.168.1.59:5060”) in new stack
[2017-07-18 15:30:31] VERBOSE[2910][C-00000000] pbx.c: Executing [[email protected]_message_context:3] Set(“Message/ast_msg_queue”, “MESSAGE_DATA(Request-URI)=”) in new stack
[2017-07-18 15:30:31] VERBOSE[2910][C-00000000] pbx.c: Executing [[email protected]_message_context:4] Set(“Message/ast_msg_queue”, “MESSAGE_DATA(X-Digium-AppServer-Response-URI)=”) in new stack
[2017-07-18 15:30:31] VERBOSE[2910][C-00000000] pbx.c: Executing [[email protected]_message_context:5] Set(“Message/ast_msg_queue”, “MESSAGE_DATA(X-Digium-AppServer-Response-FullContact)=”) in new stack
[2017-07-18 15:30:31] VERBOSE[2910][C-00000000] pbx.c: Executing [[email protected]_message_context:6] MessageSend(“Message/ast_msg_queue”, “sip:192.168.1.59:5060,proxy”) in new stack
[2017-07-18 15:30:31] VERBOSE[2910][C-00000000] pbx.c: Executing [[email protected]_message_context:7] Hangup(“Message/ast_msg_queue”, “”) in new stack
[2017-07-18 15:30:31] VERBOSE[2910][C-00000000] pbx.c: Spawn extension (dpma_message_context, digium_phone_module, 7) exited non-zero on ‘Message/ast_msg_queue’
[2017-07-18 15:31:46] VERBOSE[20780][C-000030f3] pbx.c: Executing [[email protected]:3] Hangup(“SIP/VI OUT-000011ee”, “”) in new stack
[2017-07-18 15:31:46] VERBOSE[20780][C-000030f3] pbx.c: Spawn extension (play-system-recording, 71, 3) exited non-zero on ‘SIP/VI OUT-000011ee’
[2017-07-18 15:31:46] VERBOSE[20780][C-000030f3] app_stack.c: SIP/VI OUT-000011ee Internal Gosub(crm-hangup,s,1) start
[2017-07-18 15:31:46] VERBOSE[20780][C-000030f3] pbx.c: Executing [[email protected]:1] NoOp(“SIP/VI OUT-000011ee”, “Sending Hangup to CRM”) in new stack
[2017-07-18 15:31:46] VERBOSE[20780][C-000030f3] pbx.c: Executing [[email protected]:2] NoOp(“SIP/VI OUT-000011ee”, “HANGUP CAUSE: 16”) in new stack
[2017-07-18 15:31:46] VERBOSE[20780][C-000030f3] pbx.c: Executing [[email protected]:3] ExecIf(“SIP/VI OUT-000011ee”, “0?Set(__CRM_VOICEMAIL=)”) in new stack
[2017-07-18 15:31:46] VERBOSE[20780][C-000030f3] pbx.c: Executing [[email protected]:4] NoOp(“SIP/VI OUT-000011ee”, “MASTER CHANNEL: 1500409822.34879 = 1500409822.34879”) in new stack
[2017-07-18 15:31:46] VERBOSE[20780][C-000030f3] pbx.c: Executing [[email protected]:5] GotoIf(“SIP/VI OUT-000011ee”, “0?return”) in new stack
[2017-07-18 15:31:46] VERBOSE[20780][C-000030f3] pbx.c: Executing [[email protected]:6] Set(“SIP/VI OUT-000011ee”, “__CRM_HANGUP=1”) in new stack
[2017-07-18 15:31:46] VERBOSE[20780][C-000030f3] pbx.c: Executing [[email protected]:7] AGI(“SIP/VI OUT-000011ee”, “sangomacrm.agi”) in new stack
[2017-07-18 15:31:46] VERBOSE[20780][C-000030f3] res_agi.c: Launched AGI Script /var/lib/asterisk/agi-bin/sangomacrm.agi
[2017-07-18 15:31:46] VERBOSE[20780][C-000030f3] res_agi.c: <SIP/VI OUT-000011ee>AGI Script sangomacrm.agi completed, returning 0
[2017-07-18 15:31:46] VERBOSE[20780][C-000030f3] pbx.c: Executing [[email protected]:8] Return(“SIP/VI OUT-000011ee”, “”) in new stack
[2017-07-18 15:31:46] VERBOSE[20780][C-000030f3] app_stack.c: Spawn extension (play-system-recording, 71, 3) exited non-zero on ‘SIP/VI OUT-000011ee’
[2017-07-18 15:31:46] VERBOSE[20780][C-000030f3] app_stack.c: SIP/VI OUT-000011ee Internal Gosub(crm-hangup,s,1) complete GOSUB_RETVAL=

This issue was resolved by creating the new IVR and when a caller pressing 9 it’s going to the “Extension List” NVR which is playing prerecorded Grating with all extensions.
This topic can be closed now.
Thank you