IVR 4 digits to 3 digits

Hello freepbx community.

Basically we have an IVR. Our extensions are 2XX but i want when someone calling from outside instead of dialing 2xx extensions they will be able to cal 22xx. I dont want to create 22xx extensions and use follow me in order this to work. Any idea?

Thank you very much!

Create a custom destination, set the target to:


Then in your IVR, create an entry _22XX and point it to that custom destination

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Hello PitzKey and thank you for your fast response. Can you explain what does this exactly do in order to have an idea?

Also on ivr entry this _22XX will be universal for all my 2XX extensions or i have to create an entry for each of my extensions?

This catches any 22XX entry in the IVR and then sends it to the custom destination, that custom destination removes the leading 2 and will attempt to find a working 2XX extension.

If you want, you can also enable the return option on that custom destination to return to the IVR.

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