Issues with Zulu Mobile


(Pieter) #1

We are testing Zulu at the moment for both click-to-call and the app for desktop / iPhone / Android.
It works quite well but there are some really weird issues.
Here are the two main ones that I would love to have help with:
1 When someone rings my extension and I answer it from the handset, sometimes the iPhone app keeps ringing. Not all the time though.
2 When a call comes into our ring group and someone else answers the call, I sometimes all of a sudden get a call on my iPhone app with an internal user’s name. When I answer it, it says that the call cannot be connected and I get a message that I had a missed call, but from the external caller, not the internal user’s name. It then keeps trying to connect and I have to force-quit the app.

Any help would be greatly appreciated.


#2

Zulu mobile is being replaced by Sangoma Connect Mobile. Can you try that instead?


(Pieter) #3

Hi Stewart1, thanks so much for letting me know.
I have installed the module and everything looks fine but when I start the service it tells me that it is disabled and needs to be enabled in the module UI. When I check however it is enabled. I have tried disabling and re-enabling it but I get the same result. I have done a reload.
Any ideas?

Kind Regards,
Pieter


(Pieter) #4

Got it working.
I thought they meant under the module admin but there is an option to enable the service under Admin - SangomaConnect.
I’ll test it and see if I don’t have the same issues as with Zulu Mobile.
Thanks for the suggestion.