Issue with ringback tones

Some background:

  • We don’t use voicemail
  • Extensions are grouped by pickupgroup(s).


When a call comes in, either internally or from outside and the destination extension is not answered (about after 5 or 6 rings), the caller stops hearing the ring on the call, the actual extension still rings and the other extensions in the pickup group start ringing too.

Because the caller stops hearing the ring they assume the call is lost and hang up.

Any help is appreciated,


This topic was automatically closed 365 days after the last reply. New replies are no longer allowed.