Issue with dialling UK 3 digit police numbers

milolethbridge · July 3, 2019, 10:21am

Hi There,

Taken over a system from another company… they cannot dial uk police and healthcare numbers 101 and 111.

Here is the log from a call attempt… any pointers greatly appreciated.

[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [111@from-internal:1] Macro(“SIP/160-00000075”, “user-callerid,LIMIT,EXTERNAL,”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-user-callerid:1] Set(“SIP/160-00000075”, “TOUCH_MONITOR=1562147110.129”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-user-callerid:2] Set(“SIP/160-00000075”, “AMPUSER=160”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-user-callerid:3] GotoIf(“SIP/160-00000075”, “0?report”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-user-callerid:4] ExecIf(“SIP/160-00000075”, “1?Set(REALCALLERIDNUM=160)”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-user-callerid:5] Set(“SIP/160-00000075”, “AMPUSER=160”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-user-callerid:6] GotoIf(“SIP/160-00000075”, “0?limit”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-user-callerid:7] Set(“SIP/160-00000075”, “AMPUSERCIDNAME=Helpdesq”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-user-callerid:8] ExecIf(“SIP/160-00000075”, “0?Set(__CIDMASQUERADING=TRUE)”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-user-callerid:9] GotoIf(“SIP/160-00000075”, “0?report”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-user-callerid:10] Set(“SIP/160-00000075”, “AMPUSERCID=160”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-user-callerid:11] Set(“SIP/160-00000075”, “__DIAL_OPTIONS=Ttr”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-user-callerid:12] Set(“SIP/160-00000075”, “CALLERID(all)=“Helpdesq” <160>”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-user-callerid:13] GotoIf(“SIP/160-00000075”, “0?limit”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-user-callerid:14] ExecIf(“SIP/160-00000075”, “1?Set(GROUP(concurrency_limit)=160)”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-user-callerid:15] ExecIf(“SIP/160-00000075”, “0?Set(CHANNEL(language)=)”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-user-callerid:16] NoOp(“SIP/160-00000075”, “Macro Depth is 1”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-user-callerid:17] GotoIf(“SIP/160-00000075”, “1?report2:macroerror”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Goto (macro-user-callerid,s,18)
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-user-callerid:18] GotoIf(“SIP/160-00000075”, “1?continue”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Goto (macro-user-callerid,s,37)
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-user-callerid:37] Set(“SIP/160-00000075”, “CALLERID(number)=160”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-user-callerid:38] Set(“SIP/160-00000075”, “CALLERID(name)=Helpdesq”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-user-callerid:39] GotoIf(“SIP/160-00000075”, “0?cnum”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-user-callerid:40] Set(“SIP/160-00000075”, “CDR(cnam)=Helpdesq”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-user-callerid:41] Set(“SIP/160-00000075”, “CDR(cnum)=160”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-user-callerid:42] Set(“SIP/160-00000075”, “CHANNEL(language)=en”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [111@from-internal:2] Gosub(“SIP/160-00000075”, “sub-record-check,s,1(out,111,dontcare)”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@sub-record-check:1] GotoIf(“SIP/160-00000075”, “0?initialized”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@sub-record-check:2] Set(“SIP/160-00000075”, “__REC_STATUS=INITIALIZED”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@sub-record-check:3] Set(“SIP/160-00000075”, “NOW=1562147110”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@sub-record-check:4] Set(“SIP/160-00000075”, “__DAY=03”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@sub-record-check:5] Set(“SIP/160-00000075”, “__MONTH=07”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@sub-record-check:6] Set(“SIP/160-00000075”, “__YEAR=2019”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@sub-record-check:7] Set(“SIP/160-00000075”, “__TIMESTR=20190703-104510”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@sub-record-check:8] Set(“SIP/160-00000075”, “__FROMEXTEN=160”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@sub-record-check:9] Set(“SIP/160-00000075”, “__MON_FMT=wav”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@sub-record-check:10] NoOp(“SIP/160-00000075”, “Recordings initialized”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@sub-record-check:11] ExecIf(“SIP/160-00000075”, “0?Set(ARG3=dontcare)”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@sub-record-check:12] Set(“SIP/160-00000075”, “REC_POLICY_MODE_SAVE=”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@sub-record-check:13] ExecIf(“SIP/160-00000075”, “0?Set(REC_STATUS=NO)”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@sub-record-check:14] GotoIf(“SIP/160-00000075”, “3?checkaction”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Goto (sub-record-check,s,17)
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@sub-record-check:17] GotoIf(“SIP/160-00000075”, “1?sub-record-check,out,1”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Goto (sub-record-check,out,1)
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [out@sub-record-check:1] NoOp(“SIP/160-00000075”, “Outbound Recording Check from 160 to 111”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [out@sub-record-check:2] Set(“SIP/160-00000075”, “RECMODE=dontcare”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [out@sub-record-check:3] ExecIf(“SIP/160-00000075”, “1?Goto(routewins)”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Goto (sub-record-check,out,7)
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [out@sub-record-check:7] Gosub(“SIP/160-00000075”, “recordcheck,1(dontcare,out,111)”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [recordcheck@sub-record-check:1] NoOp(“SIP/160-00000075”, “Starting recording check against dontcare”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [recordcheck@sub-record-check:2] Goto(“SIP/160-00000075”, “dontcare”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Goto (sub-record-check,recordcheck,3)
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [recordcheck@sub-record-check:3] Return(“SIP/160-00000075”, “”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [out@sub-record-check:8] Return(“SIP/160-00000075”, “”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [111@from-internal:3] ExecIf(“SIP/160-00000075”, “0 ?Set(CDR(accountcode)=)”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [111@from-internal:4] Set(“SIP/160-00000075”, “MOHCLASS=default”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [111@from-internal:5] ExecIf(“SIP/160-00000075”, “1?Set(TRUNKCIDOVERRIDE=01293734100)”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [111@from-internal:6] Set(“SIP/160-00000075”, “_NODEST=”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [111@from-internal:7] Macro(“SIP/160-00000075”, “dialout-trunk,1,111,off”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-dialout-trunk:1] Set(“SIP/160-00000075”, “DIAL_TRUNK=1”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-dialout-trunk:2] ExecIf(“SIP/160-00000075”, “0?Set(DIAL_OPTIONS=tr)”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-dialout-trunk:3] GosubIf(“SIP/160-00000075”, “0?sub-pincheck,s,1()”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-dialout-trunk:4] GotoIf(“SIP/160-00000075”, “0?disabletrunk,1”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-dialout-trunk:5] Set(“SIP/160-00000075”, “DIAL_NUMBER=111”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-dialout-trunk:6] Set(“SIP/160-00000075”, “DIAL_TRUNK_OPTIONS=Ttr”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-dialout-trunk:7] Set(“SIP/160-00000075”, “OUTBOUND_GROUP=OUT_1”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-dialout-trunk:8] Set(“SIP/160-00000075”, “DIAL_TRUNK_OPTIONS=T”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-dialout-trunk:9] GotoIf(“SIP/160-00000075”, “1?nomax”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Goto (macro-dialout-trunk,s,11)
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-dialout-trunk:11] GotoIf(“SIP/160-00000075”, “0?skipoutcid”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-dialout-trunk:12] Macro(“SIP/160-00000075”, “outbound-callerid,1”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-outbound-callerid:1] ExecIf(“SIP/160-00000075”, “0?Set(CALLERPRES(name-pres)=)”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-outbound-callerid:2] ExecIf(“SIP/160-00000075”, “0?Set(CALLERPRES(num-pres)=)”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-outbound-callerid:3] ExecIf(“SIP/160-00000075”, “0?Set(REALCALLERIDNUM=160)”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-outbound-callerid:4] ExecIf(“SIP/160-00000075”, “0?Set(AMPUSER=160)”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-outbound-callerid:5] GotoIf(“SIP/160-00000075”, “1?normcid”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Goto (macro-outbound-callerid,s,9)
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-outbound-callerid:9] Set(“SIP/160-00000075”, “USEROUTCID=”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-outbound-callerid:10] Set(“SIP/160-00000075”, “EMERGENCYCID=”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-outbound-callerid:11] Set(“SIP/160-00000075”, “TRUNKOUTCID=01293734100”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-outbound-callerid:12] GotoIf(“SIP/160-00000075”, “1?trunkcid”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Goto (macro-outbound-callerid,s,18)
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-outbound-callerid:18] ExecIf(“SIP/160-00000075”, “1?Set(CALLERID(all)=01293734100)”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-outbound-callerid:19] ExecIf(“SIP/160-00000075”, “0?Set(CALLERID(all)=)”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-outbound-callerid:20] ExecIf(“SIP/160-00000075”, “1?Set(CALLERID(all)=01293734100)”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-outbound-callerid:21] ExecIf(“SIP/160-00000075”, “0?Set(CALLERPRES(name-pres)=prohib_passed_screen)”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-outbound-callerid:22] ExecIf(“SIP/160-00000075”, “0?Set(CALLERPRES(num-pres)=prohib_passed_screen)”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-outbound-callerid:23] Set(“SIP/160-00000075”, “CDR(outbound_cnum)=01293734100”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-outbound-callerid:24] Set(“SIP/160-00000075”, “CDR(outbound_cnam)=”) in new stack
[2019-07-03 10:45:10] WARNING[2132] func_cdr.c: CDR requires a value (CDR(variable)=value)
)[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-dialout-trunk:13] GosubIf(“SIP/160-00000075”, “0?sub-flp-1,s,1()”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-dialout-trunk:14] Set(“SIP/160-00000075”, “OUTNUM=111”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-dialout-trunk:15] Set(“SIP/160-00000075”, “custom=SIP/Magrathea_Legacy”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-dialout-trunk:16] ExecIf(“SIP/160-00000075”, “0?Set(DIAL_TRUNK_OPTIONS=M(setmusic^default)T)”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-dialout-trunk:17] ExecIf(“SIP/160-00000075”, “0?Set(DIAL_TRUNK_OPTIONS=TM(confirm))”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-dialout-trunk:18] Macro(“SIP/160-00000075”, “dialout-trunk-predial-hook,”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-dialout-trunk-predial-hook:1] MacroExit(“SIP/160-00000075”, “”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-dialout-trunk:19] GotoIf(“SIP/160-00000075”, “0?bypass,1”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-dialout-trunk:20] ExecIf(“SIP/160-00000075”, “1?Set(CONNECTEDLINE(num,i)=111)”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-dialout-trunk:21] ExecIf(“SIP/160-00000075”, “1?Set(CONNECTEDLINE(name,i)=CID:01293734100)”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-dialout-trunk:22] ExecIf(“SIP/160-00000075”, “0?Set(CONNECTEDLINE(name,i)=CID:(Hidden)01293734100)”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-dialout-trunk:23] GotoIf(“SIP/160-00000075”, “0?customtrunk”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-dialout-trunk:24] Dial(“SIP/160-00000075”, “SIP/Magrathea_Legacy/111,300,T”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] netsock2.c: Using SIP RTP TOS bits 184
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] netsock2.c: Using SIP RTP CoS mark 5
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] app_dial.c: Called SIP/Magrathea_Legacy/111
[2019-07-03 10:45:16] VERBOSE[14487][C-0000003b] app_dial.c: Everyone is busy/congested at this time (1:0/0/1)
[2019-07-03 10:45:16] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-dialout-trunk:25] NoOp(“SIP/160-00000075”, “Dial failed for some reason with DIALSTATUS = CHANUNAVAIL and HANGUPCAUSE = 1”) in new stack
[2019-07-03 10:45:16] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-dialout-trunk:26] GotoIf(“SIP/160-00000075”, “0?continue,1:s-CHANUNAVAIL,1”) in new stack
[2019-07-03 10:45:16] VERBOSE[14487][C-0000003b] pbx.c: Goto (macro-dialout-trunk,s-CHANUNAVAIL,1)
[2019-07-03 10:45:16] VERBOSE[14487][C-0000003b] pbx.c: Executing [s-CHANUNAVAIL@macro-dialout-trunk:1] Set(“SIP/160-00000075”, “RC=1”) in new stack
[2019-07-03 10:45:16] VERBOSE[14487][C-0000003b] pbx.c: Executing [s-CHANUNAVAIL@macro-dialout-trunk:2] Goto(“SIP/160-00000075”, “1,1”) in new stack
[2019-07-03 10:45:16] VERBOSE[14487][C-0000003b] pbx.c: Goto (macro-dialout-trunk,1,1)
[2019-07-03 10:45:16] VERBOSE[14487][C-0000003b] pbx.c: Executing [1@macro-dialout-trunk:1] Goto(“SIP/160-00000075”, “s-INVALIDNMBR,1”) in new stack
[2019-07-03 10:45:16] VERBOSE[14487][C-0000003b] pbx.c: Goto (macro-dialout-trunk,s-INVALIDNMBR,1)
[2019-07-03 10:45:16] VERBOSE[14487][C-0000003b] pbx.c: Executing [s-INVALIDNMBR@macro-dialout-trunk:1] NoOp(“SIP/160-00000075”, “Dial failed due to trunk reporting Address Incomplete - giving up”) in new stack
[2019-07-03 10:45:16] VERBOSE[14487][C-0000003b] pbx.c: Executing [s-INVALIDNMBR@macro-dialout-trunk:2] Progress(“SIP/160-00000075”, “”) in new stack
[2019-07-03 10:45:16] VERBOSE[14487][C-0000003b] pbx.c: Executing [s-INVALIDNMBR@macro-dialout-trunk:3] Playback(“SIP/160-00000075”, “ss-noservice,noanswer”) in new stack
[2019-07-03 10:45:16] VERBOSE[14487][C-0000003b] file.c: <SIP/160-00000075> Playing ‘ss-noservice.ulaw’ (language ‘en’)
[2019-07-03 10:45:20] VERBOSE[14487][C-0000003b] pbx.c: Executing [h@from-internal:1] Macro(“SIP/160-00000075”, “hangupcall”) in new stack
[2019-07-03 10:45:20] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-hangupcall:1] GotoIf(“SIP/160-00000075”, “1?theend”) in new stack
[2019-07-03 10:45:20] VERBOSE[14487][C-0000003b] pbx.c: Goto (macro-hangupcall,s,3)
[2019-07-03 10:45:20] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-hangupcall:3] ExecIf(“SIP/160-00000075”, “0?Set(CDR(recordingfile)=)”) in new stack
[2019-07-03 10:45:20] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-hangupcall:4] Hangup(“SIP/160-00000075”, “”) in new stack
[2019-07-03 10:45:20] VERBOSE[14487][C-0000003b] app_macro.c: Spawn extension (macro-hangupcall, s, 4) exited non-zero on ‘SIP/160-00000075’ in macro ‘hangupcall’
[2019-07-03 10:45:20] VERBOSE[14487][C-0000003b] pbx.c: Spawn extension (from-internal, h, 1) exited non-zero on ‘SIP/160-00000075’

Cheers,

Milo

lgaetz · July 3, 2019, 10:27am

milolethbridge:

 [2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] app_dial.c: Called SIP/Magrathea_Legacy/111
 [2019-07-03 10:45:16] VERBOSE[14487][C-0000003b] app_dial.c: Everyone is busy/congested at this time (1:0/0/1)

Your provider is rejecting the call.

arielgrin · July 3, 2019, 10:28am

This is the relevant part of the failure cause

[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-dialout-trunk:23] GotoIf(“SIP/160-00000075”, “0?customtrunk”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-dialout-trunk:24] Dial(“SIP/160-00000075”, “SIP/Magrathea_Legacy/111,300,T”) in new stack
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] netsock2.c: Using SIP RTP TOS bits 184
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] netsock2.c: Using SIP RTP CoS mark 5
[2019-07-03 10:45:10] VERBOSE[14487][C-0000003b] app_dial.c: Called SIP/Magrathea_Legacy/111
[2019-07-03 10:45:16] VERBOSE[14487][C-0000003b] app_dial.c: Everyone is busy/congested at this time (1:0/0/1)
[2019-07-03 10:45:16] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-dialout-trunk:25] NoOp(“SIP/160-00000075”, “Dial failed for some reason with DIALSTATUS = CHANUNAVAIL and HANGUPCAUSE = 1”) in new stack
[2019-07-03 10:45:16] VERBOSE[14487][C-0000003b] pbx.c: Executing [s@macro-dialout-trunk:26] GotoIf(“SIP/160-00000075”, “0?continue,1:s-CHANUNAVAIL,1”) in new stack
[2019-07-03 10:45:16] VERBOSE[14487][C-0000003b] pbx.c: Goto (macro-dialout-trunk,s-CHANUNAVAIL,1)
[2019-07-03 10:45:16] VERBOSE[14487][C-0000003b] pbx.c: Executing [s-CHANUNAVAIL@macro-dialout-trunk:1] Set(“SIP/160-00000075”, “RC=1”) in new stack
[2019-07-03 10:45:16] VERBOSE[14487][C-0000003b] pbx.c: Executing [s-CHANUNAVAIL@macro-dialout-trunk:2] Goto(“SIP/160-00000075”, “1,1”) in new stack
[2019-07-03 10:45:16] VERBOSE[14487][C-0000003b] pbx.c: Goto (macro-dialout-trunk,1,1)
[2019-07-03 10:45:16] VERBOSE[14487][C-0000003b] pbx.c: Executing [1@macro-dialout-trunk:1] Goto(“SIP/160-00000075”, “s-INVALIDNMBR,1”) in new stack
[2019-07-03 10:45:16] VERBOSE[14487][C-0000003b] pbx.c: Goto (macro-dialout-trunk,s-INVALIDNMBR,1)
[2019-07-03 10:45:16] VERBOSE[14487][C-0000003b] pbx.c: Executing [s-INVALIDNMBR@macro-dialout-trunk:1] NoOp(“SIP/160-00000075”, “Dial failed due to trunk reporting Address Incomplete - giving up”) in new stack
[2019-07-03 10:45:16] VERBOSE[14487][C-0000003b] pbx.c: Executing [s-INVALIDNMBR@macro-dialout-trunk:2] Progress(“SIP/160-00000075”, “”) in new stack
[2019-07-03 10:45:16] VERBOSE[14487][C-0000003b] pbx.c: Executing [s-INVALIDNMBR@macro-dialout-trunk:3] Playback(“SIP/160-00000075”, “ss-noservice,noanswer”) in new stack
[2019-07-03 10:45:16] VERBOSE[14487][C-0000003b] file.c: <SIP/160-00000075> Playing ‘ss-noservice.ulaw’ (language ‘en’)

“Dialed failed due to trunk reporting Address Incomplete - giving up”

It seems that your route is trying to use a trunk called “Magrathea_Legacy” and that trunk is expecting more digits than the ones that were dialed. If that is not the case, you should enable SIP debugging and try the call again, then look at the debug information.

milolethbridge · July 3, 2019, 10:39am

Thanks Lorne,

Quick call to the trunk provider uncovered that these shortcodes need to be prepended with 44*

Many thanks!

system · July 10, 2019, 10:47am

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