I have a ring group that calls four internal extensions and two external numbers in ‘ringall’ configuration. When I call the ring group extension, all internal extensions ring, but the external lines do not. When I look at the CDR reports, the external numbers are reported as ‘busy’. The numbers are written with a # at the end of the last number in the extension list.
This has been working perfectly from the time I set it up, but have just noticed this issue now. I haven’t made any changes to the system since the time that they were functioning correctly that I know of. When I call the external numbers directly, the call goes through without issue.
I attached a screenshot of the ring group settings (numbers removed) and my outgoing dialing rules (these haven’t been changed at all).
Would anyone have any advice? its just a home setup, so don’t have a great deal of experience with some of the finer points of freepbx (:
A new feature in the ring group is the ‘Send Progress’ option, it seems unlikely to me, but if it just started by itself recently, you might try disabling and retest.
Thank you! I’ve actually just got it working this minute. I had a look at the CDR reports and noticed that the Outbound CallerID for the calls originating from the ring group was my external DID number, whilst the OutboundID for calls I made manually was the username of my trunk. I set a fixed CID value in the ring group settings, as the trunk username and it is now working. Thanks for your help.