I have a ring group that calls four internal extensions and two external numbers in ‘ringall’ configuration. When I call the ring group extension, all internal extensions ring, but the external lines do not. When I look at the CDR reports, the external numbers are reported as ‘busy’. The numbers are written with a # at the end of the last number in the extension list.
This has been working perfectly from the time I set it up, but have just noticed this issue now. I haven’t made any changes to the system since the time that they were functioning correctly that I know of. When I call the external numbers directly, the call goes through without issue.
I attached a screenshot of the ring group settings (numbers removed) and my outgoing dialing rules (these haven’t been changed at all).
Would anyone have any advice? its just a home setup, so don’t have a great deal of experience with some of the finer points of freepbx (:
Dialing rules are ‘XX.’, for the match pattern, couldn’t upload a second screenshot